Support Services Supervisor

Support Services Supervisor– Blue Ash, Ohio

Company: CareStar, Inc.
Location: Cincinnati, Ohio (and surrounding areas)
Job Type: Full Time | Office Based
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Support Services Supervisor to join our Support Services program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Support Services Supervisor , will be responsible for providing Supervision of the Administrative Services Pool by utilizing in-depth knowledge of company functions to effectively ensure compliance and provide support services to internal and external clients. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Directly supervises, manages and oversees staff, including hiring, firing and providing performance evaluations, including individual development goals and objectives.

• Schedules staff to ensure coverage of programs and responsibilities to be performed without interruption.

• Makes decisions for elevated situations or issues that arise and resolves them accordingly.

• Completes reports in a timely manner and provides them to the intended individuals.

• Analyzes reports made within CareStar to make effective plans and decisions.

• Ability to make calls to assess eligibility of participants according to program-specific criteria and timeframes. Refers non-eligible participants to appropriate community resources.

• Explains criteria and application process for applicable waiver programs, Medicaid Services and other community programs to staff to provide to callers in need of services.

• Adheres to all HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure confidentiality of both consumer and employee information.

• Ensures any returned documents are handled correctly by staff and provides instruction in these situations as needed. Adheres to the CareStar Rule in performance of job responsibilities.

• Understands and complies with CareStar Policies and Procedures.

• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

Minimum Qualifications

• High School Graduate or GED equivalent, with knowledge of medical terminology.

• Possession of, or working toward completion of, Bachelor’s Degree in healthcare specialty preferred, or 5 years’ experience in the healthcare field, or some combination thereof.

• If working toward a bachelor’s degree, it is expected to be earned within 2 years of the position start date.

• At least one (1) year of experience in telephone customer service (multi-line, high call volume) and data entry preferred.

• Ability to provide excellent customer service, including effective interpersonal, verbal and written communication skills, independently and as part of a team.

• Demonstrated problem-solving skills, organization skills, attention-to-detail, prioritization, flexibility and desire to develop new skills.

• Proficient computer skills and familiarity with the suite of Microsoft Office programs.

• Valid driver’s license and car insurance as required by State law.

Why Join CareStar?

• Competitive salary based on experience and education
• Comprehensive benefits: Medical, dental, vision, life insurance
• 401(k) with a generous company match
• Paid time off + 10 paid holidays
• Employee Stock Ownership Plan (ESOP) – become a part-owner in the company
• Supportive, mission-driven culture focused on improving lives