ServiceNow Tester

ServiceNow Tester

Our client, a Real Estate and Financial Services company, is looking for a ServiceNow Tester for their Plano, TX/ McLean, VA location. Responsibilities include:

• Part of the Enterprise Risk Management Technologies Team for manual and automated testing of ServiceNow solutions.
• Solid understanding of ServiceNow platform behaviors, modules, ACLs, flows, and integration testing.
• Direct W-2 employee to our vendors.
• Develop, document and maintain test data, data validation, end to end testing flows.
• Design, develop, and maintain automated test scripts using ServiceNow ATF.
• Create test cases based on functional and technical requirements.
• Collaborate with developers, business analysts, and QA teams to validate functionality.
• Analyze test results and report defects in a timely manner.
• Participate in daily stand-ups, sprint planning, and other Agile ceremonies.
• Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules.
• Develop reusable test templates for future automation initiatives.
• Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.
• Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
• Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.
• Conduct regression testing using ATF across ServiceNow upgrades/releases.
• Perform cross-browser testing and E2E user journey validation with external apps.
• Test REST/SOAP integrations and external data flows.

Requirements include:

• 3+ years of hands-on ServiceNow ATF testing.
• Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
• 2+ years experience with Javascript, HTML, CSS, Selenium.
• Automation and Service Now Certificates are required.
• Preferred: Java Script, Python, or Selenium.
• 5–8+ years of QA.
• Strong analytical, debugging, and communication skills.
• 2+ years' experience with Agile/Scrum methodologies
• Knowledge of test planning, test case creation, and defect management
• Proficient in identifying automation opportunities within the ServiceNow ecosystem.
• ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF)
• CI/CD experience (GitHub/Jenkins/Azure DevOps)
• Experience with domain-separated instances
• Prior experience in large-scale ServiceNow implementation projects
• Scripting experience with Python, JavaScript, etc.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.