Patient Financial Coordinator-Infusion/Inject (30 hours/wk.)

Patient Financial Coordinator-Infusion/Injectables

This role is responsible for facilitating all aspects of providing patient access to infusion and injectable medications and therapies.

Essential Functions

• Verify all required patient demographic, insurance, and medication start forms are accurate.
• Validate treatment orders for medication and accompanying testing.
• Verify clinical and authorization requirements have been completed prior to treatment.
• Conduct benefit investigation for new patient referrals.
• Identify mandated pharmacy providers if unable to service a patient due to insurance constraints.
• Contact new start patients prior to treatment to review financial policy, benefits, patient copay assistance and other obligations of treatment.
• Enroll patients in applicable care support programs, patient copay assistance programs, free-drug programs.
• Follows up with patients in a timely manner.
• Communicate with Infusion Scheduler to initiate first treatment date and coordinating appointments.
• Regularly communicate the status of the intake process to other departments, including nursing.
• Suggest and develop documentation to standardized workflow process changes and submit for approval.
• Comply with and adheres to all regulatory compliance areas, policies and procedures and company "best practices".
• Other duties as assigned.

Qualities and Characteristics

• Maintains a professional relationship and positive attitude with co-workers, patients, and all M.I.N.D staff.
• Strives to learn more and receptive to new challenges and opportunities.
• Displays enthusiasm toward the work and the mission of M.I.N.D.

Qualifications

• Associate degree, preferably in healthcare administration or related field.
• Experience with health insurance guidelines, programs and plans; patient and co-pay assistance programs; Medicare and Medicaid health plans and the ability to find new programs to assist patients required.
• Knowledge of basic accounting principals and patient billing procedures required
• Minimum two years infusion intake or prior authorization experience preferred.
• Ability to effectively teach and demonstrate proper interactions with patients and prescribers in a manner that is easy to grasp and allows for interactive learning.
• Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds benchmarks.
• Demonstrated strong work ethic with attention to detail, accuracy, and quality.
• Excellent organizational and time-management skills.
• Basic computer proficiency and knowledge in the use of Microsoft applications.

Work Environment This job operates in a medical office facility.

Physical Demands This position requires the ability to sit and view computer screens for long period of time, and perform daily interactions with patients.

Position Type/Expected Hours of Work This is a full-time position, 30 hours a week. Days and hours of work are Monday through Friday, varying hours between 8:00 a.m. to 4:30 p.m. This position may be suitable for remote work at the discretion of supervisor.

Michigan Institute for Neurological Disorders