ICBA MEMBER RELATIONS - ASSOCIATE, BUSINESS DEVELOPMENT & ENGAGEMENT

Associate, Business Development & Engagement

The Associate, Business Development & Engagement plays a critical role in expanding the association's reach and impact by identifying and engaging prospective non-member banks. This role is responsible for initiating outreach to non-member institutions, cultivating interest, and scheduling qualified meetings for the Member Relations Officers (MROs) in each region. In addition to prospecting, the Associate will provide overflow and supplemental support to the Directors in the Member Relations department by engaging with existing member banks as needed.

This hybrid position is open to applicants in Minnesota and Washington, DC.

Duties & Responsibilities

Business Development & Pipeline Support

• Partner closely with Sales, Marketing, and Member Relations teams to build and sustain a strong pipeline of prospective member banks.
• Conduct 3050 business development outreach attempts per day to nonmember targets, through cold and warm calls, personalized emails, LinkedIn outreach, letters and mailings, and other creative channels.
• Schedule 1020 introductory and follow-up meetings per month for Member Relationship Officers (MROs).
• After securing a meeting, conduct due-diligence research on the bank and prepare materials and insights to support MROs in advance of the meeting.
• Provide updates on market trends, prospect behavior, and engagement insights to support data driven membership growth strategies.
• Document all interactions in CRM.

Event & Conference Support

• Assist in coordinating non-member-specific events, webinars, and roundtables, designed to engage prospective banks, providing support for pre-event planning, communications, tracking, and post-event follow-up.
• Conduct outreach to all nonmembers attending MRO conferences or conventions, with the goal of scheduling onsite meetings between the MRO and the banker.

Member Retention Support

• Support retention initiatives and assist with targeted outreach campaigns promoting relevant ICBA programs, services, and resources.
• Gather member feedback to help evaluate satisfaction, understand risks, and identify opportunities for improvement.

Competitive Intelligence & Market Analysis

• Conduct ongoing competitive intelligence on other associations includingAmerican Bankers Association (ABA), Consumer Bankers Association (CBA), and the Mid-Size Bank Coalition of America (MBCA).
• Monitor competitors' offerings, value propositions, member engagement strategies, and messaging.
• Prepare summaries and insights that help inform internal decision-making and refine ICBA's competitive positioning.

Communicating ICBA's Value

• Clearly articulate how ICBA membership strengthens community banks and support consistent, mission-aligned messaging across all outreach and engagement efforts.
• Represent ICBA in a manner aligned with its core values of Caring, Collaborative, and Connected.

Qualifications

• High school diploma required, college degree preferred.
• Minimum 2 years of relevant sales experience required.
• Experience in business development, membership, sales support, or financial services preferred.
• Understanding of community banking or trade association environments is preferred.
• Strong written and verbal communication skills.
• Comfort with high volume outreach (3050 attempts per day).
• Ability to manage multiple priorities with accuracy and attention to detail.
• CRM and data entry proficiency.
• Strong research and analytical capabilities.
• Proactive, organized, and resourceful approach to problem-solving.
• Ability to collaborate effectively across teams.

Compensation and Benefits

ICBA offers competitive compensation and benefits and is headquartered in the nation's capital. The target base salary range for this role is currently $40,000-$60,000 plus quarterly commissions based on lead generation. The amount of compensation offered will be determined by several factors, including but not limited to location, experience, qualifications, market data and internal equity.

Equal Employment Opportunity

ICBA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. ICBA does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

The Independent Community Bankers of America (ICBA)'s guiding mission is to create and promote environments where community banks flourish. We are:

• Dedicated advocates providing community bankers, policymakers and the public with authoritative insights and resources to support and strengthen community banking.
• Knowledgeable, applying their expertise to offer personalized service that addresses the distinct challenges and opportunities facing community banks.
• Community-centered, driving meaningful change that strengthens community banks and the communities they serve. We turn commitment into action and deliver real results.

ICBA's workplace culture is built on our core values:

• Caring - We support and prioritize your well-being and professional growth.
• Connected - We foster strong relationships that create meaningful impact.
• Collaboration We are team-oriented and results driven where diverse perspectives are valued, and innovative ideas are encouraged to achieve our common goals.

Join ICBA and further your career while making a lasting impact!