Senior Quality Analyst
Infinite Computer Solutions
Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. Define functional, integration, system, regression, performance, and UAT testing approaches. Ensure traceability between business requirements, user stories, and test cases. Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle. Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives. Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.) Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues. Support root cause analysis and recommend process improvements to enhance software quality. Support business users during UAT planning and execution. Develop UAT scenarios and scripts. Track UAT completion and sign-off activities. Participate in performance, load, and scalability testing. Validate system response times and user experience. Job Description Quality Analyst Key Responsibilities Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. Define functional, integration, system, regression, performance, and UAT testing approaches. Ensure traceability between business requirements, user stories, and test cases. Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle. Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives. Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.) Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues. Support root cause analysis and recommend process improvements to enhance software quality. Support business users during UAT planning and execution. Develop UAT scenarios and scripts. Track UAT completion and sign-off activities. Participate in performance, load, and scalability testing. Validate system response times and user experience. Required Skills & Qualifications 5+ years of Quality Assurance and Software Testing experience. 2+ years working on Contact Center, CRM, or Customer Service platforms. Experience testing enterprise SaaS applications. Experience supporting Agile/Scrum delivery environments. Qualifications Graduate Range Of Year Experience-Min Year 6 Range Of Year Experience-Max Year 8 #J-18808-Ljbffr Infinite Computer Solutions
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New York, NY1 day ago- ...analysis and recommend process improvements to enhance software quality. Support business users during UAT planning and execution.... ...system response times and user experience. Job Description Quality Analyst Key Responsibilities Develop comprehensive test strategies, test...SeniorWork at office
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