Client Service & Administrative Coordinator

Job Description

Job Description

Service Coordinator – Full-Time

Office Hours: Monday–Thursday (7:30am – 4:30pm), Friday (7:30am – 2:30pm)

Flexibility for occasional overtime as needed.

Application Notes:

• Retail experience does not count towards office experience. Please do not apply if your only experience is retail. Minimum of 2 years of office experience is required.
• If you have applied for this position in the past, please do not reapply.
• Work history and professional references are required.
• Please do not call our office, unless specifically requested by the hiring manager

Job Summary:

We are seeking a reliable, detail-oriented Service Coordinator. In this role, you will work directly with clients via phone and email to intake project details, create formal service requests, and generate proposals. This position requires strong communication skills and accurate documentation.

Key Responsibilities

• Serve as the primary professional contact for new and long-term clients via phone and email to gather project details and initiate service requests.
• Compile information to draft, proofread, and distribute accurate quotes and proposals.
• Organize daily workflow by reading and routing detailed incoming correspondence, collecting customer data, and composing professional emails.
• Maintain the company’s physical and electronic records, including contracts, agreements, and promotional mailings.
• Execute essential daily tasks including printing, scanning, filing, and general organization.

Requirements:

• Minimum of 2 years of general office administrative experience. (Note: Retail customer service experience does not apply).
• Strong computer skills are required. Heavy use of Microsoft Word & Excel, Foxit PDF, Publisher, and Google Sheets.
• Easy to work with, friendly, and capable of maintaining professional relationships with both co-workers and customers.
• Proven ability to work in a fast-paced environment, prioritize multiple tasks with accuracy, and ensure proper follow-up.
• Willingness to learn new tasks and increase level of responsibility
• Highly reliable with excellent attendance and punctuality
• Education: High school or equivalent (Required)
• Preferred to have extensive knowledge of service areas (i.e.: Salinas, Gilroy, San Jose, San Ramon, etc.)

For the right individual, we offer stable work with competitive pay and a comprehensive benefits package that includes health and dental insurance, paid vacation, and paid holidays. You will also enjoy a comfortable, business-casual work environment alongside a supportive and friendly team of co-workers.

Our company is an Equal Opportunity Employer and at-will employer that does not discriminate in practices or employment opportunities on the basis of race, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other projected status set forth in federal or state regulations.

Notice: Principals only. Recruiters, please do not contact this job poster about other services, products or commercial interests.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person