Field Service Dispatcher

JOB DESCRIPTION


Bill Rate: $32.55/hr
Pay Rate: $23.00/hr
Positions: 1
Duration: 6 months with possible extension.
Work Location: Dallas TX 75202
Work Schedule: Rotating: Mon - Fri 7:00am - 4:00pm , Mon - Fri 08:00am-05:00pm
Contractor will have to pay for parking when going into the office.



Job Description:
Responsible for dispatching, routing and workload adjustments for field personnel across the Service territory utilizing company systems , efficiently and accurately to ensure internal and external SLAs are met.


Primary point of contact for process and service order related questions. including but not limited to field personnel.
This position requires candidate to be onsite and is not a remote position.
• Identify, prioritize and assign work to the appropriate available resources to efficiently meet internal and external SLA's.
• Communicate effectively with field personnel to log, address, escalate or resolve their immediate needs or concerns.
• Manage a high volume of work including emails, phone calls, electronic service request and electronic messaging to ensure resolution.
• Interface directly with customers and key internal business partners to resolve process or service order exceptions and escalations.
• Monitor and investigate service orders to ensure compliance rules are being met.
• Take decisive and timely action to address sensitive situations.
• Ability to directly interface effectively with all levels of employees.
• Dynamically deploy adequate resource and assets to meet changing customer requirements and time lines.
• Perform all essential aspects and functions of the job as well as other specific job duties assigned.


Skills
• Proficiency in using Microsoft Office Tools, including Word and Excel.
• Excellent verbal and written communication, interpersonal skills.
• Strong analytic, problem-solving skills coupled with high energy and motivation.
• Strong time management skills.
• Ability to multitask and work in a fast-paced team environment.
• Computer Skills -Work is performed on a computer at a desk and will need to be able to sit for extended periods of time.
• Other duties as assigned.
• Customer service skills
• Time management and organizational skills