Call Center Patient Representative Hybrid PART TIME

Call Center Patient Representative Part-Time

Michigan Institute of Urology is seeking a Part-Time Call Center Patient Representative to join our team. This position is ideal for someone who enjoys helping patients, is comfortable working in a fast-paced, high-volume environment, and has strong healthcare and customer service experience.

Position Details

• Part-Time: 3 days per week
• Monday availability is required
• Schedule: 8:30 a.m.5:00 p.m.
• Initial Training/Probationary Period: Position will begin fully in-office for the first 90 days.
• Following successful completion of training and the probationary period, the position will transition to a hybrid schedule, with some days working from home and some days working in the office.

Responsibilities

• Answer a high volume of inbound patient calls in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments.
• Assist patients with questions regarding appointments, locations, and general office information.
• Verify insurance information and accurately document patient information.
• Navigate electronic health records and multiple computer systems while speaking with patients.
• Accurately document calls, messages, and patient concerns.
• Route calls and messages to the appropriate department or clinical team when necessary.
• Handle patient concerns and difficult calls with professionalism, patience, and empathy.
• Maintain accuracy and attention to detail while working in a fast-paced environment.
• Meet productivity and quality expectations while providing excellent patient service.

Qualifications

We are looking for someone who has:

• Previous healthcare experience, preferably in a physician office, medical call center, or similar setting.
• Experience with appointment scheduling and/or patient registration.
• Experience with insurance verification.
• Previous experience handling a high volume of inbound calls.
• Strong verbal and written communication skills.
• Excellent customer service and patient-focused communication.
• Strong organization and time-management skills.
• Ability to multitask and prioritize while working across multiple systems.
• Strong attention to detail and accurate documentation skills.
• Ability to remain calm and professional when handling challenging patient interactions.
• Reliable attendance and a strong work ethic.
• Ability to work independently once fully trained and successfully transition to a hybrid environment.

What We're Looking For

We're looking for someone who is organized, dependable, professional, patient-focused, and ready to work. The ideal candidate will be comfortable managing a busy call queue while maintaining accuracy and providing patients with a positive experience.

Location: Michigan Institute of Urology Call Center 14460 Lakeside Circle Sterling Heights, MI 48313