Valet Attendant (Denver)

Description

FLSA: Non-exempt
Reports to: Shift Supervisor / Operations Manager
Status: Safety-Sensitive (all facility roles)

Summary

FINE Airport Parking was built on the FINE Experience-safe, seamless, and first-class service from arrival to return. As a Valet Attendant, you are on the frontline of that experience, providing professional valet parking and personal attention to guests and their vehicles. At locations with a Detail Shop, you also support on-the-spot detail sales, enhancing the overall guest experience.

Essential Functions

• Receive, park, stage, and retrieve vehicles according to traffic plans; operate automatic and manual transmissions while safeguarding guest property and personal information.
• Inspect and document pre-existing vehicle damage per SOP; maintain ticket accuracy and key control.
• Assist guests curbside, including luggage handling and wayfinding; communicate with Dispatch and Customer Experience Representatives to maintain smooth curb flow.
• Maintain curb safety using cones, signage, and required PPE; follow speed and pedestrian safety rules; complete incident reports as needed.
• Direct traffic to keep aisles and walkways clear and manage congestion during peak periods.
• Detail Shop locations, engage guests, explain service options, capture referrals, and route vehicles to the shop as appropriate.
• Ensure workstation readiness and perform routine equipment checks for safe curb operations.

*Perform other job-related duties of similar nature and level as assigned. These are not considered essential functions and will be assigned consistent with training, safety, and business need.

Minimum Qualifications

• Proficient and defensive driving.
• Clear radio communication and disciplined key and lot control.
• Strong customer service skills with a sense of urgency at the curb.
• Proven sales skills, including approaching guests, handling simple objections, closing sales, and documenting transactions.
• Reliable attendance and punctuality.

Preferred Qualifications

• Valet or parking operations experience.
• Dealership porter experience.
• Retail sales or service writer experience.

Our Culture

We are people-first, with high support and high standards, focused on delivering the FINE Experience every shift. Our Valet Attendants play a critical role in representing our service-driven culture and creating exceptional experiences for every guest.

Benefits

• Medical, Vision, and Dental Insurance: FINE covers up to 80% of the employee-only premium for medical, vision, and dental insurance after a 60-day waiting period. Health spending account options are also available.
• Basic Group Life Insurance: FINE provides a $10,000 basic group life insurance plan at no cost to the employee.
• Voluntary Insurance Plans: Options for additional voluntary life, spouse/child life, short-term disability, hospital indemnity, critical illness, and accident insurance at low cost.
• Paid Time Off (PTO): PTO accrues based on your hours worked.
  • 0-12 Months Tenure: 0.033 hours per hour worked (up to 70 hours PTO annually).
  • 13+ Months Tenure: 0.03846 hours per hour worked (up to 80 hours PTO annually).
• CO Sick Pay: 0.023 hours per hour worked (up to 48 hours PTO annually).
• 401(k): Company match up to 4% after a 6-month waiting period.
• Additional Benefits: Discounts on personal vehicle detailing, regular team-building activities, and a collaborative work environment.

Requirements

Safety-Sensitive Requirements

• Valid driver's license for at least 2 consecutive years; meet insurer insurability criteria; annual MVR review.
• Shuttle duty (if assigned) requires age 23+ per insurer.
• Ability to lift and carry up to 50 lbs. and negotiate three steps while carrying.
• Comply with FINE's substance-free workplace policy.
• Perform essential functions with or without reasonable accommodation.

Physical & Environmental Demands

• Extended standing and walking; frequent vehicle entry and exit.
• Repetitive use of hand and foot controls.
• Exposure to indoor and outdoor elements, including heat, cold, precipitation, traffic, and noise.
• Use of personal protective equipment (PPE) as required.