Technician, Service

Purpose

Execute installation, repair, and maintenance of residential and commercial pool equipment while delivering high-quality workmanship and customer service, ensuring operational efficiency, revenue contribution, and adherence to company standards.

Key Contributions

Install, diagnose, and repair pool equipment including heaters, pumps, filters, plumbing systems, and electrical components.

Deliver high-quality workmanship to minimize rework, warranty costs, and quality control expenses.

Interact with customers to provide service recommendations, education, and solutions to pool system issues.

Contribute to team revenue goals by identifying service opportunities and supporting sales targets.

Collaborate with Service Manager and team to ensure alignment with company policies, procedures, and service standards.

Maintain company vehicle, tools, and equipment in compliance with safety and operational guidelines.

Execute all work in accordance with safety standards, including electrical, chemical, and equipment handling protocols.

Support team performance by contributing to overall service KPIs and operational goals..

Success Metrics

Missed Appointment Rate: = 8% of total scheduled appointments.

Callback Rate: = 8% of completed jobs requiring return visit.

Cancellation Rate: = 15% of scheduled jobs canceled.

First-Time Fix Rate: = 92% of jobs resolved without follow-up visit.

Quality Control (QC) Performance: = 95% of jobs completed without quality-related cost or rework.

Customer Satisfaction (CSAT): = 90% positive customer feedback.

Revenue Contribution: = 95% of individual service revenue target achieved monthly.

On-Time Arrival Rate: = 95% adherence to scheduled service windows.

Safety Compliance: 100% adherence to safety protocols (zero preventable incidents or violations).

Vehicle & Equipment Compliance: = 98% adherence to vehicle maintenance and inspection standards.

Growth Impact

Supports revenue growth by contributing to service sales targets and identifying additional repair opportunities.

Reduces operational costs through high-quality workmanship and low callback rates.

Enhances customer retention through consistent, professional service delivery.

Strengthens operational scalability by maintaining consistent service performance and compliance standards.

Capabilities & Strengths

Strong mechanical and technical troubleshooting skills across electrical, plumbing, and pool systems.

Customer-focused communication skills with the ability to explain technical solutions clearly.

High accountability and reliability with the ability to work independently while maintaining performance standards.

Job Requirements

Requirements

Required Qualifications

High School Diploma or GED.

Working knowledge of electrical systems (110V/220V) and pool equipment repair.

Valid driver's license with clean driving record and ability to pass pre-employment requirements.

Ability to perform physically demanding work in outdoor environments and lift required weight.

Preferred Qualifications

Experience in pool equipment installation and repair (residential and/or commercial).

Knowledge of plumbing hydraulics and automated pool systems.

Experience in a field service, customer-facing role.