Customer Service Representative

Customer Service Representative (Full-Time, Temp-to-Hire, On-site) Starting at $26/hr About The Opportunity: A well-established manufacturing company is seeking a full-time Customer Service Representative to join its Customer Service team. This role supports clients, processes orders, and helps deliver high-quality products and engineered solutions on time and to customer specifications. Responsibilities Customer Support Respond to customer inquiries, concerns, and requests with a positive, professional attitude. Order & Data Management Track correspondence, update customer records, and process orders using the company's ERP system. Issue Resolution Investigate and resolve product or service issues to ensure customer satisfaction. Cross-Department Coordination Work closely with internal teams to meet customer needs and support daily operations. Reporting & Continuous Improvement Meet performance targets, participate in training, and provide feedback on recurring issues or trends. Skills & Qualifications Strong communication, listening, and customer service skills Ability to multitask, prioritize, and stay organized Problem-solving mindset with a calm, professional demeanor Accurate documentation and data entry skills Ability to de-escalate and resolve customer concerns Comfortable working with multiple departments Proficient in Microsoft Office Bilingual (Spanish) a plus Education & Experience High school diploma or equivalent Minimum 2 years in a fast-paced customer service environment Experience with ERP systems (Visual or similar) preferred but not required Compensation / Pay Rate (Up to): $26.00 - $26.00