Technical Support Specialist I

Description

GENERAL PURPOSE OF JOB:

The Tech Support Specialist I provides installation and post-sales support to customers, both internal and external, as it relates to equipment manufactured by SCS. Customer support will be conducted via telephone, email, on-site and any other means necessary.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

* Ability to understand technical questions and provide answers/instructions.

* Must be able to travel 25% - 50% of the time, to customer sites both domestic and international, while following corporate travel procedures and policies.

* Must possess a valid passport.

* Must possess a valid driver's license and have a driving record that meets company standards.

* Perform on site installation, start-up, training, retrofit, diagnostic and repair of customer's equipment.

* Train operators and maintenance personnel.

* Troubleshoots and diagnoses equipment malfunctions using a volt meter and other test equipment.

* Provides customers with on site installation, start-up and training assistance.

* Issues and prepares return authorizations for return of goods.

* Hosts customers during customer acceptance of equipment.

* Maintains customer equipment files.

* Supports Coating Center machine maintenance needs.

* Adheres to plant and corporate safety policies.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

* May assist in other areas or perform other duties as required by fluctuating business needs.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS AND/OR EXPERIENCE:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

BASIC SKILLS:

* Ability to read, write and follow written or verbal instructions.

* Ability to use precision measuring and laboratory instruments, such as calipers, scales, micrometers, or similar test/inspection equipment.

* Ability to interact closely with other departments to support customer focus and efficient operations.

* Demonstrated analytical and technical ability within field of expertise.

* Demonstrated capacity to work with Microsoft Office Products, Lotus Notes, and other critical computer applications.

* Ability to write reports and any business correspondence.

* Ability to communicate information and respond to questions from customers and internal departments.

* Ability to calculate figures and amounts such as discounts, interest, etc.

* Possesses exceptional customer service skills.

* Well-developed communication, organizational and interpersonal skills.

* High degree of manual dexterity and hand-to-eye coordination.

* Self-motivated and able to work with independently with little or no direct supervision.

* Ability to read blueprints/schematics (mechanical, electrical and pneumatic)

* Electrical knowledge a must.

* Strong computer skills required.