Security Officer

The Security Officer is part of a team responsible for the security and safety measures throughout the property. The Security Department promotes and maintains every aspect of the property’s physical security and safety for Guests, Residents, Employees, Assets, and Reputation 24-hours a day. Security Officers need to be skilled in problem solving with a high attention to detail. All interactions are expected to be handled with sensitivity towards all occupants and workers, anticipating their needs so that we can meet our standards and achieve maximum Residential satisfaction while complying with all guidelines and policies.

Essential Functions

This list is not all inclusive and should only be used as an overview of all actual responsibility.

Respond to Resident support needs with the highest level of timeliness, hospitality, and professionalism.

Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.

Patrol building noting and correcting safety, security, and fire hazards. Able to walk/run upstairs while carrying a fire extinguisher.

Respond with urgency to all emergency conditions and events such as medical assistance / injuries, fires, power failures, floods, leaks, etc.

Implement all policies and procedures regarding security and safety.

Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.

Write comprehensive incident reports and conduct thorough investigations with discretion. Maintain report records, assist and follow‑up on investigations.

Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.

Provide services addressing residential unit electronic lock problems / reprogramming and basic maintenance.

Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.

Completing the daily log and the shift checklist, including pass‑down information for the upcoming shift.

Complete related duties and special projects as assigned by the Assistant Director of Security.

Demonstrate professional communication when utilizing all two‑way radios and company issued mobile cell devices.

Flexible and able to work any shift, 7 days a week, and within 24 hours in a day, including weekends and holidays when required.

Work harmoniously and professionally with co‑workers and supervisors

Assists Resident Service Attendants/Doorman with responsibilities and duties in their absence or due to heavy volume periods.

Receiving, processing, and delivery of packages/parcels for residents and building related management personnel.

Comply with company Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Qualifications & Experience

Troubleshooting and problem‑solving skills.

Strong verbal and written communication skills.

Ability to multi‑task in a high volume and demanding environment.

Fluent in English, reading and writing.

At least 1 year of Security experience required, preferably in the Hospitality field.

At least 1 year of Customer Service experience is preferred.

Ability to utilize computer equipment and use email; experience with MS Office, Access Control systems, CCTV Systems, etc. is preferred.

Must be able to work with minimal supervision and be pro‑active in their approach to problem resolution.

Well‑groomed professional appearance and demeanor.

Must be flexible with schedule; able to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion.

Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.

What to Expect

Market‑leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)

401(k) Retirement Plan

Complimentary Accommodation at other Hotels and Resorts

Complimentary Employee Meals

Be yourself and become a member of a work family that cares about you and invests in your development

Master your craft here and abroad! Seasonal Task Force opportunities are available

Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned

Paid holidays, vacation, and sick days

Culinary, retail and wellness experiences at special rates

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