Retail Commission Sales Associate - Fine Jewelry, Arden Fair - Full Time

Job Overview As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make each customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. You continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, you promote our loyalty and warranty programs, support inventory and fulfillment activities, and support special events. You also ensure the security, accuracy, and impeccable presentation of merchandise. How Our Colleagues Spend Their Day Begin each day energized and ready to make an impact; greet teammates with a warm hello and keep the sales floor clean, organized, and prepared. Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions. Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations. Maintain a shoppable space by ensuring proper processing, presentation, organization, storage, and replenishment of stock, updating signs and pricing, and supporting merchandise moves. Finish strong by sharing loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, using the customer’s name whenever possible. Support one another with honesty, care, and collaboration to better serve customers and communities. Strive for excellence by taking pride in work, achieving sales goals, learning from each other, and delivering results. Who You Are Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience. Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point‑of‑sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset‑protection compliance. Maintain an organized and shoppable space, promote offers and product launches, participate in sales events, and stay up to date through ongoing training and vendor education. Acquiring new customers by opening credit accounts and sharing loyalty benefits. Meeting and surpassing daily sales goals by delivering exceptional service. Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience. 1–2 years of related experience required. Physical Requirements Continuously talking, lifting, moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours and lifting at least 25 lbs.; stooping, kneeling, crouching, climbing ladders, and reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions. Benefits Competitive pay and benefits. Comprehensive health and wellness coverage and a 401(k) match. Paid time off and eight paid holidays. Continuing learning and leadership development opportunities. Merchandise discounts. Performance‑based incentives and annual merit review. Employee Assistance Program with mental health counseling and legal/financial advice. About Us Join a team where work is as rewarding as it is fun. Whether you are helping a customer find the perfect gift, streamlining operations, enhancing the online shopping experience, buying in‑style merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Equal Opportunity Macy’s Inc. is an Equal Opportunity Employer. We are committed to an inclusive work environment and welcome applicants of all backgrounds and identities. #J-18808-Ljbffr Macy's