IT Support / Help Desk Specialist

IT Support / Help Desk Specialist The IT Support / Help Desk Specialist will perform basic and advanced level repair of technology equipment and related peripherals. Routine tasks will include troubleshooting, diagnosis, setup, installation of equipment, and repair of electronic equipment including computers, networking components and related peripherals. The Desktop Support Specialist is responsible for providing technical support to internal employees while ensuring day‑to‑day operation of desktop applications and hardware within the company. Responsibilities Use appropriate knowledge bases or relevant research to troubleshoot and resolve various technical problems. Enter commands and observe system functioning to verify correct operations and detect errors. Escalate incidents and requests according to procedural documentation and training. Adhere to current operational processes and procedures. Set up equipment for employee use, ensuring proper installation of cables administered by a third party for all above groundwork, operating systems, or appropriate software. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support. Refer major hardware or software problems or defective products to vendors or technicians for service. Communicate technical information to management. Continue to advance technical knowledge and skill sets as they relate to internal support offerings and industry requirements. Other duties and responsibilities as assigned. Desired Skills and Qualifications Technical knowledge to perform computer troubleshooting. Technical knowledge to perform repair on printers, monitors, networks, and related peripherals. Understanding of Windows XP Workstation and Windows 2000 and Exchange setup and configuration. Proficiency in Windows XP and Windows 7, MS‑Office 2003 and 2007, Exchange and other desktop application environments. Positive detailed oriented team. Experience or knowledge of internet and local area networks. Ability to perform basic computer maintenance. Ability to evaluate the effectiveness of software programs. Ability to learn new operations, set priorities and work effectively under pressure. Ability to assist staff with computer operations and installation. Ability to follow detailed directions and complete tasks. Ability to work independently. Ability to work well with others. Ability to exercise sound judgment, including appropriate handling of confidential matters. Ability to establish and maintain effective working relationships with staff and management. Industry experience in food service distribution and warehouse is a plus. Education, Training, and Experience A college degree is required for some computer support specialist positions, but an associate degree or certification may be sufficient. Strong problem‑solving and communication skills are essential. Must have a working knowledge of Windows 2000/XP, Vista, Windows 7 – DOS, Microsoft Office Suite, Microsoft Active Directory (2000, 2008 Plus). 1‑2 years of experience with personal computer hardware and software configurations, installation, maintenance, and support in a LAN environment. 1‑2 years of experience with standard desktop and laptop applications troubleshooting and support. 1‑2 years of experience in computer security, firewall, and VPN support. Physical Demands and Working Environment The position requires the ability to communicate effectively, observe, move, adjust, and perceive. Incumbents must be able to work in an office setting; stand or sit and bend for prolonged periods; operate office equipment including a computer keyboard; push, pull, kneel, squat, and/or lift up to 50 pounds. The work involves moderate travel and frequent interaction with co‑workers. Compensation and Benefits The hourly rate for this position starts at $27.00 per hour and may increase based on experience. The company offers a comprehensive benefits package that includes medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) retirement, and more. Equal Opportunity Employment BradyPLUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, marital or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, or any other characteristic protected by law. Reasonable accommodations are provided for applicants and employees with disabilities. #J-18808-Ljbffr BradyPLUS