Clinical Outreach Coordinator

Job Type


Full-time

Description

ABOUT US:

Our focus is to provide our patients with the best healthcare experience through innovation,

professionalism, and compassionate care. Our physicians and staff share our passion for patient centric

care and are knowledgeable, skilled, and empathetic to our patients' needs. We

continuously look for ways to improve our patient's experience through data analytics, patient

surveys, and feedback. Our commitment to patient care is also investing in our employees

through ongoing continuing education and training.

POSITION SUMMARY:

The Clinical Outreach Coordinator is responsible for building and maintaining relationships with

referring providers, community organizations, and healthcare partners to promote clinical

services and enhance patient access. This role supports strategic outreach initiatives, coordinates

events and educational programs, and serves as a liaison between the organization and external

stakeholders. The coordinator plays a key role in increasing awareness, driving referrals, and

supporting the organization's growth and visibility.

KEY RESPONSIBILITIES:

• Develop and maintain relationships with referring providers, community partners, and healthcare organizations.
• Coordinate outreach activities, including provider visits, community events, and educational seminars.
• Promote clinical services and programs to increase patient referrals and engagement.
• Collaborate with marketing and clinical teams to develop outreach materials and campaigns.
• Track outreach efforts and referral trends using CRM or tracking tools.
• Respond to inquiries from external partners and provide timely follow-up.
• Support strategic initiatives to expand service lines and geographic reach.
• Maintain knowledge of clinical offerings and communicate updates to partners.
• Represent the organization at community events, health fairs, and networking functions.
• Provide feedback to leadership on outreach effectiveness and opportunities for improvement.

REQUIREMENTS:

• Bachelor's degree in Healthcare Administration, Marketing, Communications, or related field preferred.
• 2+ years of experience in healthcare outreach, provider relations, or community engagement.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM systems.
• Experience in a clinical or healthcare setting is a plus.
• Valid driver's license and ability to travel locally as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication.
• Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
• Analytical mind- capable of out-of-the-box thinking to solve problems.
• Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
• Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
• Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
• Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

OWNERSHIP SKILLS:

• Help foster a positive workplace environment that encourages accountability, collaboration and transparency.
• Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.
• Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner.
• Aligning job responsibilities and projects with the company's goal and mission.
• Pro-active measures in daily work that anticipates problems and develops solutions.
• Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.
• Confidence to express ideas and solutions during meetings or projects. Openness to other
• employee's opinions and feedback.
• Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.
• Offer solutions to problems rather than presenting issues.
• Ask for constructive feedback regarding job performance.
• Share responsibility for actively maintaining "workload items" for clinical and support buckets.

PHYSICAL REQUIREMENT:

• Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision making.
• Must be able to be stationary for prolonged periods of time

COGNITIVE REQUIREMENT:

• Executes tasks independently.
• Learns and memorizes tasks.
• Maintains concentration/focus on tasks.
• Performs task in a demanding environment requiring multi-task and prioritize work.
• Must be comfortable working and interacting with large groups of people daily.

BENEFITS & PERKS:

Generous PTO allowance

Holiday Pay

Health, Dental & Vision

Clinical Outreach Coordinator Job Description

Life Insurance

Short-term disability

Long-term disability

401k with discretionary match

Uniform Allowance (clinic only)

Professional Development

We are an equal opportunity employer, and all qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, national origin, disability status,

protected veteran status or any characteristic protected by law.