IT Administrator

Job Description

Job Description

The primary function of the IT Administrator is to support multiple office locations in a Windows focused environment. Responsible for managing and troubleshooting across a wide range of systems, users, and devices. $25.00-$30.00 per hour. M-F 8:30 am-5:00 pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Administer and support Microsoft Windows-based systems, servers, and desktops.
• Manage user accounts, permissions, and group policies in Active Directory.
• Perform routine maintenance, updates, and backups of IT infrastructure.
• Provide first and second-level support to end users—hardware, software, and network troubleshooting.
• Monitor system performance and respond to alerts and incidents promptly.
• Assist in onboarding/off-boarding of employees with proper IT access and setup.
• Maintain documentation of systems, procedures, and configurations.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability preferred. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• The ideal candidate possesses one to three years’ IT or customer support experience working within a Support Desk environment providing tier 1 technical support in a corporate environment.
• Associate degree or bachelor’s degree in related field preferred; High School diploma or GED required.
• Qualified applicants must be customer-oriented and motivated with excellent oral and written communication skills.
• Problem solving and organizational skills and ability to prioritize and manage multiple tasks and deadlines.
• Ability to organize and prioritize job projects and requirements.
• Ability to keep abreast of product applications and technology trends.
• Excellent analytical/troubleshooting skills.
• Ability to work independently and take ownership for tasks from beginning to completion.
• Experience with Cloud Based ERP systems.
• Solid knowledge of Microsoft Windows operating systems (desktop & server).
• Experience with Active Directory and Group Policy.
• Understanding of basic networking (IP, DNS, DHCP, VPN).
• Ability to pass background check and drug screen.

LANGUAGE SKILLS: Ability to write routine reports and routine correspondence. Ability to effectively communicate with employees to make an accurate assessment of employee needs. 

MATHEMATICAL SKILLS: Ability to perform basic mathematical calculations required to accurately complete assigned tasks.

COMPUTER SKILLS: Advanced computer skills including Microsoft Office, Active Directory, Apple & Android Devices, Windows Servers, and Networking Equipment. 

REASONING ABILITY : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or technical formats. Ability to use sound judgment and problem-solving skills to analyze employee technical problems and to recommend the proper course of action. Ability to organize and prioritize job projects and requirements.

ATTENDANCE DEMANDS: The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Attendance is required Monday through Friday 6:30 A.M. to 6:00 P.M. or within normal business hours as established by department management. Working schedule may vary based upon staffing needs and IT demands. The employee may be required to travel to different locations. Employee may be required to work overtime, and occasional Saturday’s and Sunday’s.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; walk and stand; use hands, handle, or feel; and required to speak, read, and hear English. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate but may be loud on occasion.
• This is a fast-paced environment.

DISCLAIMER: The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or other legally protected status.

Comprehensive benefits are an important component of an employee's compensation package. Hercules recognizes the contribution of every team member and therefore is pleased to offer a competitive and cost-effective benefits package to support your needs and long-term goals. 

Hercules Industries offers the following insurance: medical, dental, vision, Short Term Disability, Long Term Disability, and Employee Life Insurance (Basic Life/AD&D and Voluntary Life AD&D). We pay Holiday, vacation, and sick time; as well as a Flexible Spending Plan, Wellness Program, and Employee Assistance Program (EAP).

We offer a 401(k) Savings Plan and an Employee Stock Ownership Plan (ESOP). Effective October 1, 2019, Hercules became an employee-owned company. An ESOP is a qualified retirement plan.

Hercules encourages and supports participation in service activities that contribute to our community. Employees are permitted to take three paid hours of work time per month to participate in an approved community service activity.

The company offers a quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.