Operations Assistant

Operations Assistant

Job Summary

The Operations Assistant shall serve as a representative of and provide administrative support for the Chief Operations Officer and Behavioral Health Director. This position will also provide administrative support to operations leaders and projects.

Essential Functions

1. Exemplify Excellent Customer Service
2. Administrative Functions
3. Coordinate Meetings
4. Program Support

Essential Duties & Responsibilities

1. Performs other duties and tasks as assigned by supervisor
2. Start shift on time and meet attendance standards per the FTE assigned in HRIS system.
3. Follow safety policies and maintain a clean, safe work environment.
4. Demonstrate sound work ethics, flexibility, and cultural sensitivity
5. Uphold CVCH's mission and core values in all interactions.
6. Comply with CVCH policies, Joint Commission standards, and HIPPA regulations.
7. Run ad hoc reports as requested
8. Annually review's CVCH Community Partner Directory for accuracy and updates as needed.

Non-Essential Functions

• Participate in internal committees or special projects.
• Contribute to internal communications or newsletters.

Qualifications

Education:

• Associate's degree or equivalent work experience preferred.
• Experience may substitute for education

Certification/Licensure:

• Operations Administrative Asst I, II: Administrative Professional Certification preferred.

Experience:

• Operations Administrative Asst I: One years experience in an administrative capacity. One year experience taking meeting minutes

Language Skills:

• English fluency required

Skills & Competencies needed:

• Strong interpersonal and communication skills
• Analytical and problem-solving abilities
• Ability to manage sensitive and confidential information
• Ability to work independently and collaboratively.

Work Environment & Physical Demands:

• Typical office environment
• Sit, stand, walk, often
• Reach occasionally
• Kneel or crouch minimally
• May need to lift up to 10 pounds
• Visual acuity for close and distance work

Exposure to Hazards:

• Moderate noise
• Standard administrative working conditions

Blood/Fluid Exposure Risk:

• Category III – Tasks involve no greater exposure to blood or body fluids than would be encountered by a visitor.

Age-Specific Competency:

• Not applicable – position does not involve patient care.

Telecommuting:

• Position not eligible for partial Telecommuting

Equal Opportunity Statement:

• CVCH is an equal opportunity employer and embraces diversity in the workplace. We are committed to providing a respectful, inclusive, and supportive environment for all employees.

Benefits

*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE

Benefit: - Coverage: - Effective:

MedicalPremera (Self Insured)Preferred Provider - Employee covered - $70.00 per monthDependents covered – please refer to the benefits Guide 2026 for rates - First of the month following the first date of employment.

DentalWashington Dental - Employee covered – 100%Dependents covered – 50% - First of the month following the first date of employment.

Paid Leave - 120 hours – Year 1136 hours - Year 2Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years. - Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.

Extended Illness Bank (EIB) - Allows for maximum accrual of 200 hours - PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.

Holidays - 64 hours related to:· New Year's Day· Memorial Day· 4thof July· Labor Day· Thanksgiving Day· Day after Thanksgiving· Christmas Eve· Christmas Day - Holidays are based on an 8-hour day. Providers will receive a holiday pool of 64 hours as a 1.0 FTE at the beginning of each calendar year. Holiday pool hours must be used by December 31 of each calendar year; unused holiday pool hours will be forfeited. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year.

Diversity Days - 3 Diversity Days - Available after the first payroll cycle after start date. Diversity days will be prorated based on start date as outlined below:Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)May 1 – August 31: 2 diversity days (16 hours if 1.0 FTE)Sept 1 – Dec 31: 1 diversity day (8 hours if 1.0 FTE)Please refer to the Paid Leave policy for additional details.

403(b) Retirement PlanLincoln Financial - 150% CVCH match up to 3% of the employee's contribution - Immediately. Vesting schedule:20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.

Employee Assistance ProgramMutual of Omaha - Free short-term counseling for employee and family - Immediately. Call View phone number on click.appcast.io

Long-term DisabilityMutual of Omaha - Employee Only (variable) - First of the month following the first date of employment.

Benefit: - Coverage: - Effective:

Basic Term LifeMutual of Omaha - Employee Only (1x annual salary, up to $200,000) - First of the month following the first date of employment.

Group Accidental Death and Dismemberment (AD&D)Mutual of Omaha - Employee Only (1x annual salary, up to $200,000) - First of the month following the first date of employment.

Supplemental Term LifeMutual of Omaha - Employee / Spouse / Dependent(s) - First of the month following the first date of employment.

Voluntary AD&DMutual of Omaha - Employee / Family - First of the month following the first date of employment.

Health Reimbursement ArrangementRedQuote - Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year. - First of the month following the first date of employment.

Flex Plan: MedicalRedQuote - Flex Plan: Maximum $3,400 per yearDirect Deposit available - First of the month following the first date of employment.

Flex Plan: Dependent CareRedQuote - Flex Plan: Maximum $7,500 per yearDirect Deposit available - First of the month following the first date of employment.

AFLAC - Supplemental insurance – cafeteria plan - First of the month following the first date of employment.

Wellness Stipend - CVCH will reimburse staff up to $30 per month for a local gym membershipORCVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les