Shift Leader
Scooter's Coffee
DESCRIPTION The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store Operation's duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable ESSENTIAL DUTIES & RESPONSIBILITIES • Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues and leading the team in delivering the Scooter's "Amazing" customer service experience. • Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs and utilizing downtime to prepare for the next rush • Assist the Store Manager in onboarding and training new team members • Develop effective working relationships with team members, identifying individual motivation factors. • Proactively seek opportunities to increase individual and team sales • Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner • Ensure team members follow all heath, safety and sanitation guidelines • Serve as a keyholder, following all opening and closing procedures • Demonstrate punctuality, dependability and adaptability • Assist Store Manager with administrative duties as requested QUALIFICATIONS • Passion for people • Willingness to master brand recipes and techniques • Energetic, fast-paced, flexible work style • Ability to work cooperatively in a team environment • Ability to teach others and communicate effectively • Strong problem-solving skills and attention to detail • Desire to take on a leadership role in a growing company
Vacancy posted 4 days ago
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