Product Manager, Card Customer Experience

Job Description

 

Start your next chapter building customer-first digital experiences at scale. You’ll shape onboarding journeys that make it easier for customers to get set up, feel confident, and realize value quickly.

As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customers—from discovery through launch and iteration. You’ll partner closely with engineering, design, research, analytics, and business stakeholders to deliver measurable outcomes and a consistent experience across channels.

Job responsibilities

• Develop and evolve a product strategy and roadmap that delivers customer value through leading digital capabilities
• Lead discovery and market research to uncover customer problems, define target segments, and shape solutions
• Own and maintain a prioritized product backlog aligned to the roadmap and value proposition
• Partner with engineering, design, research, and marketing to deliver new features and optimize existing experiences
• Use product metrics, analytics, user research, and competitive insights to prioritize initiatives and measure impact
• Identify and champion innovative onboarding improvements that increase satisfaction, engagement, and experience consistency
• Communicate priorities, tradeoffs, and outcomes clearly to align cross-functional teams and stakeholders
• Manage stakeholder expectations through strong written and verbal communication
• Proactively identify, assess, and mitigate operational and technology risks through partnership with Compliance, Legal, Risk, and Controls

Required qualifications, capabilities, and skills

• 5 years of product management experience
• Advanced knowledge of the product development lifecycle, design practices, and data analytics
• Demonstrated ability to lead end-to-end product lifecycle work (discovery, ideation, strategy, requirements, and value management)
• Experience partnering with user experience design and research to shape solutions
• Proven ability to author business requirements and define user stories to guide delivery
• Experience bringing cross-functional teams together within an Agile development framework
• Experience building and managing a product roadmap, prioritizing a backlog, and driving outcomes across impacted teams

Preferred qualifications, capabilities, and skills

• Experience building or improving onboarding and early-tenure customer journeys in a digital channel
• Experience using experimentation and iterative delivery to optimize customer experiences
• Track record of delivering customer experience improvements that are measurable and sustained over time

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.