IT Support Technician - Residential Healthcare

Responsibilities Diagnosing and resolving IT issues related to computers, networks, and software systems. Configuring and deploying new workstations and supporting users through onboarding. Managing user accounts across multiple platforms and ensuring proper access. Maintaining IT asset inventory across all AMFM sites. Supporting mobile devices, local/network printers, and web-based video technologies like Zoom. Assisting with software patching, updates, and system maintenance. Collaborating with Tier II support, system administrators, and the Director of IT. Documenting procedures, fixes, and system updates in our internal knowledgebase. Participating in occasional after‑hours or weekend support as needed. Requirements 3+ years of hands‑on IT support experience, preferably in a fast‑paced or healthcare setting. A degree, trade school diploma, or relevant technical certifications (e.g., CCNA, MCSA, CompTIA). Familiarity with HIPAA, HITECH, and CFR 42 Part II regulations. Strong experience with Google Workspace and Microsoft Office 365. Working knowledge of networking principles (TCP/IP, routers, switches, RADIUS). Experience with JumpCloud, mobile device management (MDM), and remote monitoring tools (RMM). Ability to clearly communicate technical concepts to non‑technical team members. Possess valid driver’s license with ability to be insured by auto insurance policy. #J-18808-Ljbffr Jobtailor