Customer Quality Engineer

Title: Customer Quality Engineer Hire Type: Direct Hire Location: St. Charles, IL 60174 Salary: $75,000 - $90,000 (Potential flexibility for candidates with strong automotive and electronics experience) Benefits: Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and 401(k). Our client, a global manufacturer serving the automotive industry, is seeking a Customer Quality Engineer to manage quality activities for a key OEM customer account. This highly visible role will serve as the primary quality contact for a major automotive customer and will be responsible for driving customer satisfaction, resolving quality issues, and supporting new product launches. The ideal candidate will have prior automotive manufacturing experience and a strong background in customer quality, problem solving, and continuous improvement. Experience with electronic components or assemblies is highly preferred but not required. Key Responsibilities Serve as the primary quality contact for a major automotive OEM account. Lead customer quality issue resolution and drive corrective actions to closure. Build and maintain strong customer relationships while ensuring customer requirements are met. Support new product launches, APQP activities, and PPAP submissions. Analyze warranty data, identify trends, and implement improvement initiatives. Collaborate with manufacturing, engineering, and cross-functional teams to improve product quality and reduce defects. Lead root cause investigations utilizing tools such as 8D, 5 Why, Fault Tree Analysis, and FMEA. Monitor and maintain key quality metrics including PPM, warranty performance, and cost of quality. Support change management activities related to products and processes. Drive continuous improvement initiatives within a high-volume manufacturing environment. Qualifications Bachelor's degree in Engineering or a related technical field. Minimum of 3 years of quality engineering experience within an automotive manufacturing environment. Experience serving as a customer-facing quality representative for automotive OEMs. Strong knowledge of APQP, PPAP, FMEA, SPC, and problem-solving methodologies. Experience with IATF 16949 and automotive quality standards. Excellent communication and customer relationship management skills. Electronics manufacturing experience is a plus. Internal Auditor certifications (ISO 9001/IATF 16949 or VDA 6.3) are preferred. Preferred Experience Automotive electronics, PCB assembly, or electronic component manufacturing. Experience supporting OEM customers such as Ford, GM, Stellantis, BMW, Volkswagen, or Mercedes. Familiarity with automated assembly processes, vision systems, and manufacturing quality tools. Travel: Up to 10% #J-18808-Ljbffr