IT Intern

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.Job DescriptionThe IT Intern will provide hands-on support to employees while helping the IT team manage and organize Rally House’s technology resources. This role will assist with troubleshooting hardware and software issues, setting up and configuring devices, responding to service desk requests, and supporting basic user account needs. The intern will also help maintain accurate inventory records for computers, accessories, software, and other technology assets. This hands-on internship provides an opportunity to gain practical experience in IT support, asset management, and technology operations while learning how IT systems and processes support a growing retail organization.ResponsibilitiesAssist with network and hardware setup activities to help ensure new store openings, relocations, and remodel projects are operational on scheduleAssist end users by troubleshooting hardware and software issues, providing solutions to technical problemsSet up and configure computers, printers, and other devices for new and existing employeesRespond to service desk tickets and document support procedures in the IT helpdesk systemSupport user account management tasks, such as password resets and access permissionsManage IT inventory by receiving, organizing, and distributing assets to team membersMaintain accurate records of IT assets within corporate HQ and retail locationsDevelop standardized device taxonomy, naming standards, and SOPs for consistency and training purposesCreate and maintain technical documentation, such as setup guides, troubleshooting steps, and FAQs for end users and internal support staffSkills and KnowledgeAbility to adapt to change and assume added responsibilities, Basic understanding of computer hardware, operating systems, and common software applications, Excellent organization skills with the ability to plan and execute tasks efficiently, Excellent verbal and written communication skills, Strong analytical and problem-solving skillsQualificationsMust be willing to work part-time in a Rally House store prior to starting the internshipCurrently enrolled at an accredited college or university and/or recent graduate with or pursuing a relevant degree (e.g. Information Technology, Computer Science, etc.)Demonstrated desire to build a long-term career with Rally HousePhysical RequirementsAbility to operate a computer, keyboard, mouse, and other standard office equipmentAble to clearly view and read information on a computer screenOccasionally lift or move items up to 15 poundsLocationOn-site in Lenexa, KSPay Range$18.00 - $22.00 #J-18808-Ljbffr