Guest Experience Team Member - San Mateo, CA

Job Description

Job Description

Overview

Be the Smile That Starts the Splash!

Looking for a job where you get to connect with kids and their families, make a difference every day, and work with a fun, energetic team? You have found it! Join our team as a Front Desk Associate and help create a warm, welcoming environment for young swimmers and their grown-ups.

As the friendly face of our swim school, you will be guiding parents through lesson enrollments, supporting swim instructors, and helping kids feel excited every time they walk in. If you are an outgoing, organized communicator who loves working with people - this role is for you.

Why You'll Love Working With Us:

• You're the MVP - As the first person families see when they enter the building, you set the tone for their whole experience.
• Grow your skills - Get paid training from day one and ongoing support to grow in customer service, leadership, and communication.
• A place where fun meets purpose - You will work with a passionate team dedicated to helping kids learn life-saving skills in a safe and upbeat environment.

Responsibilities

What You'll Be Doing:

• Greeting customers with a smile and helping them feel at home
• Managing student enrollments, processing payments, and keeping things organized
• Answering questions and supporting parents with lesson schedules and registrations
• Learning our swim curriculum so you can confidently guide families through the process
• Using creativity and empathy to solve customer challenges with a can-do attitude
• Working a consistent schedule that includes evenings and weekends
• Staying active on the job - think of it as your gym replacement! You will be on your feet, moving, and occasionally lifting merchandise or equipment

Your Schedule:

• Set shifts that include evenings and weekends
• Great hours for students and part-timers
• Want extra hours or variety in your day? You will get priority for extra shifts if you are open to cross-training as a swim instructor!

Qualifications

Quick Check: You'll Shine If You...

• Love greeting people with a smile and positive energy
• Can chat easily with kids and parents
• Stay organized even when things get busy
• Enjoy working with a team and pitching in wherever needed
• Are dependable and ready to stick to a set schedule
• Don't mind being active on your feet throughout your shift