Member Service Representative

Our client is hiring a Member Service Representative in Oak Brook, Illinois. This onsite, customer-facing role is for someone who can confidently manage inbound calls, email and voicemail follow-ups, and detailed administrative work while protecting sensitive information. You’ll join a structured, service-driven office environment where accuracy, professionalism, and empathy matter, and where your work directly supports members navigating important retirement-related questions. This contract role offers a consistent Monday–Friday schedule and the chance to build long-term experience in a mission-focused organization.

What’s the job?

• Answer inbound calls from members and clients with speed and professionalism
• Update member accounts and records with accurate data entry
• Review and respond to inbox messages, emails, and voicemails
• Securely handle and maintain confidential member information
• Scan, file, retrieve, and prepare documentation, including outgoing mail
• Support general administrative requests and team needs

What’s needed?

• 1–2 years of experience in call center/customer service and administrative roles
• Quick and accurate data entry skills with strong attention to detail
• Excellent verbal and written communication skills
• Comfort managing sensitive and confidential information
• Ability to work in a structured, process-driven office environment

Key Details

• Compensation: $20–$25/hour
• Location: Oak Brook, IL
• Work Model: Onsite
• Schedule: Monday–Friday
• Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
• Employment Type: Contract

Ready to take the next step in your career? Apply today. We’re actively interviewing and excited to meet you.

Emily Schacht
Recruiter
# LNCS