Senior Construction Technician

Benefits Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth, and education reimbursement programs. Company Values Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Senior Construction Technician is responsible for initiating and building customer relationships, while providing technical solutions through our products and services. As brand ambassadors of Ziply Fiber within our communities, this position will bring excellent customer service and technical expertise to resolve telecommunication issues. Installation, Repair, and Service Delivery Utilize test equipment to install products and isolate trouble effectively. Support, install, and repair company products by providing Ziply Fiber services. Install and maintain inside wiring for residential/business broadband (HSI/Video) service. Use and understand automated Dispatch equipment (i.e., handheld terminals), read and understand broadband service orders and trouble tickets, and use appropriate broadband test equipment. Effectively use Ziply Fiber’s internal programs and dispatch programs to complete assignments. Fiber Construction, Splicing, and Testing Perform single fusion and mass fusion splicing on high-count fiber optic cables (24-ribbon and above) in outside plant environments. Prep, splice, and maintain fiber optic cables in aerial, underground, and indoor settings. Utilize OTDR, Power Meters, and VFL to test fiber, troubleshoot, and identify network issues. Network Maintenance, Documentation, and Safety Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables. Read and interpret Outside Plant drawings. Read, create, and maintain splicing schematics, blueprints, and engineering documents. Perform mid-sheath entries, bond and ground fibers, and maintain existing plant. Adhere to OSHA, NESC, and NEC safety standards, including in-vehicle safety and work zone setups. Respond to network outages (24/7 on-call capability). Other Duties Performs other duties as required to support the business and evolving organization. Minimum of one (1) year of proven experience in outside plant fiber splicing. Experience with Fiber Optic construction and maintenance, transmission/noise isolation, sealed plant repair, and/or operation of all types of heavy equipment. Additional equipment certification/licensing/experience preferred (i.e., Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.). Demonstrated knowledge of all types of splicing activity, cable, and safety test equipment and/or use of all types of cable construction equipment. Basic AC/DC Theory. Good safety record. Knowledge in First Aid & CPR. Proven expertise in mass fusion (ribbon) splicing and Core Alignment Single Fiber Splicers. Ability to read and interpret construction prints and fiber splicing diagrams. Must complete a pre‑employment drug screening. Preferred Qualifications Five (5) years of experience in telecommunications installation and maintenance. Possession of a valid CDL driver’s license preferred. Knowledge, Skills, and Abilities Ability to climb, work aloft, and in close spaces. Ability to remain calm in high stress situations and demonstrate good judgment. Ability to maintain strong communication with customers and different personalities. Active listening, decision making, and problem‑solving skills. Ability to communicate effectively verbally and through written communication. Ability to interpret a multitude of written, oral, and diagnostic form instructions over a short period of time and be capable of executing those instructions with accuracy. Ability to read and understand road maps, discern street signs, and address numbers. Ability to understand and interpret outside plant prints/designs and symbols. Ability to use and proficiency of all equipment related to cable/fiber splicing. Ability to operate equipment to perform the essential functions of the job (e.g., various splicing tools, test equipment, telephone, computer/laptop, company vehicle, backhoe, cable plow, megger, ohmmeter, pusher, 3M modular splicing unit, locator, DAVAR test equipment, line truck, semi‑truck, trailers, CSU and/or aerial devices, various hand/power, splicing and testing tools, shovel and rake, transmission, noise and isolation equipment, attenuation test sets, OTDR, fusion splicing and mechanical fiber splicing tools). Simple and complex mathematic skills. Ability to be unaffected by flashing lights and strobes. Ability to always maintain a professional manner and appearance. Ability to drive on behalf of the company in a safe and responsible manner. #J-18808-Ljbffr Ziply Fiber