Performance Improvement Program Manager - RN Location Newark, Delaware Category Profe

Program ManagerAre you looking to join a healthcare company that is based on excellence and love? Then this is the position you need to check out!ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.ChristianaCare OffersFull Medical, Dental, Vision, Life Insurance, etc.Two retirement planning offerings, including 403(b) with company contributionsGenerous paid time off with annual roll-over and opportunities to cash out12-week paid parental leaveIncredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through View email address on click.appcast.io, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!About This PositionThis position will be responsible for managing and operationalizing performance improvement related projects throughout ChristianaCare under the direction of the Patient Experience leadership. The Program Manager will be the facilitator, analyst, and consultant, assisting and guiding the support teams to redesign and improve processes, behaviors, and outcomes. This role will also develop project plans and timelines, bringing together resources as needed. This position will also work with many functional areas throughout Christiana Care.Principal Duties And Responsibilities:Leads project teams from design implementation to completion ensuring that all goals and objectives are met throughout the process.Researches and implements innovative approaches to improving Patient Experience practices through design improvement projects and methodologies.Utilizes data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice.Plans, develops, and maintains work in an organized manner that is consistent with the department leadership and organizational goals.Anticipates the needs of customers and addresses these promptly and appropriately.Supports meetings by preparing and sending out the appropriate meeting materials and sends communications prior to and after meetings.Prepares, analyzes, and presents detailed data and project related information to support the work.Assists in developing presentations that provide clear accurate information and are supported with exhibits, PowerPoint presentations, oral and or written reports.Performs assignments that need to be completed, even when outside the scope of routine responsibilities; adaptable to changing departmental conditions: team workerMinimum Education And Experience Requirements:Bachelor's Degree required; Master's preferred5+ years of project management experienceExperience with health care operationsProven success managing large projects using multiple project management techniquesExperience evaluating and implementing new technology solutionsDemonstrated certification and /or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)Hourly Pay Range: $42.11 - $67.37This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.