On-Site Engineer

SWK Technologies

New Orleans, LA

Job Description
Job Description
SWK Technologies is committed to providing superior technical support to clients both remotely and on-site. The On-Site Engineer serves as the primary point of contact for end-user IT support, maintaining workplace technology, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring reliable network and infrastructure operations. This role combines hands-on technical support, systems administration, and customer service in a fast-paced environment.
Key Responsibilities
Provide walk-up, phone, and ticket-based technical support to end users.
Deploy, configure, maintain, and troubleshoot workstations, peripherals, printers, and other IT equipment.
Manage hardware lifecycle activities, including new hire setup, repairs, upgrades, and equipment returns.
Administer Microsoft 365 and Entra ID, including user accounts, licensing, access management, and security-related requests.
Troubleshoot application, device, and connectivity issues, escalating complex problems when needed.
Support and maintain network infrastructure, including switches, wireless access points, and basic firewall configurations.
Maintain accurate IT documentation, asset records, and system configurations.
Requirements
Required Qualifications
Experience troubleshooting Windows hardware, software, and Microsoft 365 environments.
Knowledge of networking fundamentals, including IP addressing, connectivity troubleshooting, and basic firewall management.
Hands-on experience installing, repairing, and upgrading computer hardware.
Familiarity with Microsoft 365 and Entra ID user, license, and access administration.
Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
Excellent communication skills and the ability to explain technical concepts to non-technical users.
Ability to manage confidential information with professionalism and discretion.
Preferred Qualifications
Industry certifications such as CompTIA Network+, CCNA, Microsoft AZ-900, or equivalent.
Experience deploying and supporting Azure resources.
Familiarity with Parallels RAS, Citrix, or other virtual desktop infrastructure (VDI) solutions.
Experience working within a team-based IT support environment using a ticketing system i.e. Halo PSA
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Work From Home

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Vacancy posted 2 days ago

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