Program Analyst

Program Analyst

Duties include, but may not be limited to the following:

• Responsible for overall program management for the clinic maintenance process for the facility and leads the effort to integrate profile management among healthcare providers, other facility staff, and patients.
• Interpreting national policies and procedures, developing, and implementing local standards, defining requirements, and providing advice to top management on related issues pertaining to clinic/provider profile management.
• Responsible for establishing and managing communication plans that identify target audience, appropriate messages, activities, and resources needed for effective communication, and communication plans for change management, incorporating multiple channels to manage expectations and disseminate project progress.
• Leading clinic profile team members to ensure analytics, goals, are being met using accurate and timely clinic management tools for their designated services/clinics.
• Participating in facility/VISN projects, task forces, and committees to problem-solve, educate, and implement software, data capture and scheduling directive matters.
• Responsible for oversight of all clinic set up options, clinic profiles and outputs.
• Assessing the best structure of clinics, based on national mandates and direction, facility needs, provider needs, patient needs, and data desired to be captured.
• Responsible for ensuring appointment reminder systems are set up accurately for all outpatient clinic locations and maintenance of those systems.
• Coordinating with informatics for development and management of data systems, assisting and creating the basis for data driven decision-making of clinic profile operations management.
• Identifying problems and applies analytical techniques, correcting negative trends and provides resolutions to system issues/malfunctions, to include encounter and transmission errors, clinic grids and other issues related to clinic profile management.
• Developing and implementing an in-depth training program for the facility to ensure staff are properly educated and accountable for clinical profiles, scheduling, and data management.
• Coordinating quality assurance efforts through assessments of workflow and procedures to develop means of improving service delivery to customers.
• Evaluating data capture outputs that includes but not limited to clinic utilization, accurate clinic parameters, program clinic naming standards, etc. to ensure facility compliance with scheduling directives and other national guidance as it relates to Clinic Profile Management.
• Integrates clinic practice management principles and initiatives, outpatient scheduling directive mandates, ambulatory data capture and workload rules and regulations, coding and billing criteria, MCA requirements into clinic structures.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst/ PD99898S

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized