IT Support Specialist - Networking

IT Support Engineer – Network Operations | Permanent | No Sponsorship Available | On-Site

ABOUT OUR CLIENT

• Employee-owned retail organization with corporate headquarters and distribution centers supporting multiple retail locations
• Strong emphasis on operational stability, customer experience, and technological reliability
• Collaborative IT environment focused on infrastructure excellence and continuous improvement

BENEFITS & COMPENSATION

• Compensation: Up to $55,000 per year
• PTO: Competitive paid time off package
• Retirement: Employee ownership opportunities
• Medical: Health, vision, and dental plans available for individuals and families

RESPONSIBILITIES FOR THE IT SUPPORT SPECIALIST

• Monitor and maintain network connectivity across corporate, distribution, and retail locations while troubleshooting outages and performance issues
• Implement proactive monitoring schedules and respond to network/connectivity tickets according to internal SLAs
• Collaborate with security and IT teams to apply patches, monitor firewalls, and audit network configurations for vulnerabilities
• Document network devices, configurations, topologies, and maintain comprehensive asset inventory
• Support day-to-day end user technical issues as an active member of the IT support team
• Assist with planning network upgrades, hardware replacements, and configuration improvements

PREFERRED EXPERIENCE FOR THE IT SUPPORT SPECIALIST

• Associate degree in a technical field such as infrastructure or networking
• 1-2 years of professional experience in network analyst, administrator, or support roles
• Hands-on experience troubleshooting and maintaining network infrastructure including access points, switches, routers, and firewalls (Cisco Meraki experience is a plus)
• CompTIA Network+, CCNA, or similar certifications preferred
• Available to work on-site daily in the Southern Wisconsin area

Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities.