Assistant General Manager

Front Office ManagerRole Summary: Strives to meet and exceed guest needs and expectations. Effectively schedules and oversees the front office staff and provides managerial support to other employees when the GM is not available. Manages in ways that support high productivity, encourage strong morale, and align with the company values. Manages daily operations in coordination with the GM to help build stable and efficient operations. Responsible for other duties as assigned.Key Outcomes:Address and resolves all guest complaints professionally and efficiently through direct interactions, staff support, and other available resourcesInteracts with guests to build relations and ensure that their expectations are being met by representing the spirit of hospitality according to the culture and values of Hegg HospitalityProvides ongoing guest service training and support to all employees and maintains all training recordsWorks with the GM to identify and address guest service opportunities and obstacles, and communicate results of guest feedback in a timely mannerSupports the GM with the hiring, training, and development of hotel team membersPractices effective communication and provide mentoring in ways that enhance performance and create a positive environmentAssists the GM and sales team in achieving revenue and expense targetsInvests in our three core values of the Hegg vision:We Always Find a WayBe Better Every DayWe Are Better TogetherBenefits Include:Paid VacationGroup Health InsuranceGroup Dental InsuranceGroup Vision InsuranceGroup Life InsuranceEmployer-matched 401kWorldwide Hotel DiscountsEAPMental Health DaysRequirements:Ability to be on feet for up to 8 hours. Ability to lift up to 40 lb. Detail oriented. Customer service experience helpful. Works well alone and with others.Equal Opportunity EmployerNotice to Applicants: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.