Customer Service Representative

Job Description

Job Description

We are looking for a compassionate Customer Service Representative to support individuals seeking assistance. This contract position is ideal for someone who can remain calm and detail-oriented while managing a high volume of calls from people facing challenging circumstances. The person in this role will guide applicants through the screening process, help complete required documentation, and coordinate internally. Responsibilities:

• Respond to a large number of inbound calls from individuals requesting assistance, providing clear and respectful support throughout each interaction.
• Assess applicant eligibility by using established screening guidelines and asking thoughtful questions to gather accurate information.
• Assist clients in completing required forms and documentation, ensuring all records are thorough and ready for review.
• Enter application details into computer systems with accuracy and maintain organized case information.
• Communicate with internal team members to support funding consideration for applicants with relevant experience and help move cases forward.
• Submit completed paperwork to the appropriate internal contacts so approved assistance can be processed for payment.
• Maintain courtesy and empathy when assisting people who may be experiencing stress, urgency, or hardship.
• Follow defined procedures and direction carefully while balancing service quality, timeliness, and attention to detail.

• Previous experience in customer service, call center support, or another high-volume phone-based environment.
• Strong verbal communication skills with the ability to explain information clearly and listen attentively.
• Demonstrated empathy, patience, and professionalism when working with individuals in sensitive situations.
• Solid computer proficiency, including data entry and navigating multiple screens or systems efficiently.
• Good organizational skills with the ability to manage documentation accurately and keep work details in order.
• Ability to follow established processes and screening tools consistently while maintaining accuracy.
• Comfortable handling inbound and outbound calls as needed to support applicant service and follow-up.

If you are interested please apply with your resume and call for additional details at View phone number on ziprecruiter.com.