Patient Financial Services & Insurance Eligibility Specialist

Job Description

Job Description

Patient Financial Services & Insurance Eligibility Specialist (Financial Counselor)
Location: Tampa, Florida

Organization: Tampa Family Health Centers (TFHC)

At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.

Our team is built on compassion, innovation, and a commitment to positive change. Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and expands access to those who need it most.

Tampa Family Health Centers is seeking a Financial Counselor to join our team. This role plays a key part in ensuring patients have access to affordable care by determining insurance eligibility, completing financial screenings, and guiding patients through payment options.

The Financial Counselor partners closely with front office, clinical, and support teams to maintain compliance, improve access to care, and support a seamless patient experience.

• Screen patients for insurance coverage and verify income eligibility
• Complete financial re-screens and update demographics and pay categories in the system
• Review uninsured patients and establish appropriate payment plans and expiration dates
• Obtain insurance authorizations and coordinate with registration staff
• Provide patients with required financial documentation and correspondence
• Ensure sliding fee scale patients complete required acknowledgements
• Coordinate emergency visit authorizations as needed
• Maintain strict patient confidentiality in compliance with HIPAA standards
• Support front office operations as needed during slower periods
• Recall patients for required screenings based on pay plan guidelines
• Participate in team meetings and support TFHC’s Mission, Vision, and Values
• Perform additional duties as assigned

• High school diploma or equivalent required
• Previous experience in healthcare financial counseling, insurance verification, or patient access preferred

• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel) and basic computer systems
• High level of accuracy and attention to detail
• Ability to handle sensitive information with professionalism and discretion
• Comfortable working in a fast-paced, patient-focused environment

Tampa Family Health Centers offers a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and long-term career goals.

• Generous Paid Time Off (PTO) plus personal day
• 7 paid company holidays
• Affordable medical insurance with multiple plan options
• $0 copay for eligible employee medical visits and diagnostic testing at TFHC locations when enrolled in a TFHC medical plan
• Discounted pharmacy services through TFHC pharmacies when enrolled in a TFHC medical plan
• Dental insurance with $0 employee-only premium
• Low-cost vision insurance
• Employer-paid Basic Life and AD&D insurance
• Employer-paid Long-Term Disability insurance after eligibility requirements are met
• Voluntary Short-Term Disability coverage
• Optional additional Life and AD&D coverage for employees and eligible family members
• Optional Accident, Critical Illness, and Hospital Indemnity insurance
• 401(k) retirement plan with employer contribution after eligibility requirements are met
• Employee Assistance Program (EAP) with confidential counseling and work/life support for areas such as childcare, elder care, financial concerns, legal questions, and other everyday needs
• Student loan refinancing and financial wellness resources
• Pet insurance
• Access to benefits support for questions regarding coverage, claims, providers, and plan options

At TFHC, you will be part of a collaborative, mission-driven team dedicated to removing barriers to care. Your work will directly support patients in accessing the healthcare services they need, making a meaningful impact in the community every day.

If you are passionate about helping patients navigate healthcare coverage and financial access, we encourage you to apply and join Tampa Family Health Centers.

Please note that the employee’s initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee’s assigned work location.