Operations Director
Chick-fil-A
Job Title
Responsibilities:
- Ensuring this organization represents our Vision, Mission and Core Values.
- Model Operational and behavioral expectations.
- Daily Operational Excellence.
- Consistently measuring restaurant performance and leading the adjustments for continuous improvement.
- Overseeing and/or Executing Labor Productivity
- Ensuring all company policies and procedures are being followed.
- Continually looking for ways to evaluate and improve customer metrics.
- Handling ALL financial aspects of our store from office administration to lag measurement results
- Maintain a positive working relationship and treat all employees with honor, dignity and respect while providing them with direction and feedback.
- Leaning into accountability issues with peers and subordinates immediately and documenting appropriately.
- Communicating employee performance and policy/procedure violations to Operator/Franchisee for appropriate handling.
- Facilitating a culture of winning; Exposing successes as Team Members create "REMARK"able experiences.
- Strictly adhering to all company policies and procedures described in the Employee Handbook, Job Descriptions and what's addressed in weekly Leadership Meetings.
Behaviors:
- Give feedback well, receive feedback well.
- Give feedback in a timely manner.
- Coach, Assess and, most importantly, Self Assess.
- Consistently display all Core Values.
- Demonstrate a sense of ownership and zero entitlement.
- Maximize a high level of communication with all employees.
- Display effective communication for what is necessary for the success of the business, and use positive reinforcement to encourage team members.
- Display a strong sense of urgency and consistency. Model "Stop. Drop. and Serve."
- Treat peers and subordinates with honor, dignity, and respect and seek ways to serve at ALL times.
- Possess and leverage innovation and creativity.
- Known for improvement and striving to be better instead of good enough.
- Consistently encourage those around you.
- Stays positive with the team and shows them you care about the guest.
- Identify incorrect behaviors and recalibrate in a timely manner.
- Have a 360 degree awareness of the business.
Expectations:
- Have at least two years of Leadership Experience
- Have a strong drive for results
- Understand and execute professional management
- Display All Core Values
- Maintain the highest level of professionalism in regards to grooming and uniforms.
- Be consistently punctual for shifts (5 minutes early is ON TIME).
- Communicate to peers with honor, dignity, and respect.
- Be proficient in and follow all cash and coupon accountability policies.
- Consistently demonstrate a strong sense of servanthood and hospitality to customers
- Understand that you STILL need to "follow" just as well as you lead.
- Directors work when others don't.
- If you are bringing problems to the table, you HAVE to have solutions to go with it.
Work schedule:
- 8 hour shift
- Weekend availability
- Holidays
- Night shift
- Overtime
- Other
Supplemental pay:
- Bonus pay
Benefits:
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount
- Paid training
- Mileage reimbursement
Vacancy posted 4 days ago
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