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Operations Director

Chick-fil-A

Job Title

Responsibilities:

  • Ensuring this organization represents our Vision, Mission and Core Values.
  • Model Operational and behavioral expectations.
  • Daily Operational Excellence.
  • Consistently measuring restaurant performance and leading the adjustments for continuous improvement.
  • Overseeing and/or Executing Labor Productivity
  • Ensuring all company policies and procedures are being followed.
  • Continually looking for ways to evaluate and improve customer metrics.
  • Handling ALL financial aspects of our store from office administration to lag measurement results
  • Maintain a positive working relationship and treat all employees with honor, dignity and respect while providing them with direction and feedback.
  • Leaning into accountability issues with peers and subordinates immediately and documenting appropriately.
  • Communicating employee performance and policy/procedure violations to Operator/Franchisee for appropriate handling.
  • Facilitating a culture of winning; Exposing successes as Team Members create "REMARK"able experiences.
  • Strictly adhering to all company policies and procedures described in the Employee Handbook, Job Descriptions and what's addressed in weekly Leadership Meetings.

Behaviors:

  • Give feedback well, receive feedback well.
  • Give feedback in a timely manner.
  • Coach, Assess and, most importantly, Self Assess.
  • Consistently display all Core Values.
  • Demonstrate a sense of ownership and zero entitlement.
  • Maximize a high level of communication with all employees.
  • Display effective communication for what is necessary for the success of the business, and use positive reinforcement to encourage team members.
  • Display a strong sense of urgency and consistency. Model "Stop. Drop. and Serve."
  • Treat peers and subordinates with honor, dignity, and respect and seek ways to serve at ALL times.
  • Possess and leverage innovation and creativity.
  • Known for improvement and striving to be better instead of good enough.
  • Consistently encourage those around you.
  • Stays positive with the team and shows them you care about the guest.
  • Identify incorrect behaviors and recalibrate in a timely manner.
  • Have a 360 degree awareness of the business.

Expectations:

  • Have at least two years of Leadership Experience
  • Have a strong drive for results
  • Understand and execute professional management
  • Display All Core Values
  • Maintain the highest level of professionalism in regards to grooming and uniforms.
  • Be consistently punctual for shifts (5 minutes early is ON TIME).
  • Communicate to peers with honor, dignity, and respect.
  • Be proficient in and follow all cash and coupon accountability policies.
  • Consistently demonstrate a strong sense of servanthood and hospitality to customers
  • Understand that you STILL need to "follow" just as well as you lead.
  • Directors work when others don't.
  • If you are bringing problems to the table, you HAVE to have solutions to go with it.

Work schedule:

  • 8 hour shift
  • Weekend availability
  • Holidays
  • Night shift
  • Overtime
  • Other

Supplemental pay:

  • Bonus pay

Benefits:

  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Employee discount
  • Paid training
  • Mileage reimbursement
Vacancy posted 3 days ago
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