Senior Site Reliability Engineer

Join Comcast Technology Solutions

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast.

Comcast Technology Solutions is a software technology company headquartered in Denver, Colorado, USA. We enable streaming services, TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses to solve their unique media management and video publishing requirements. Our Cloud Video Platform (CVP), provided as a service, offers a diverse product catalogue. By leveraging Comcast CVP, our customers can securely manage their digital media, publish content to various IP devices, and effectively monetize their distribution directly to consumers. Our proven media management and publishing technology provides a versatile approach to meet each customer's unique business requirements and scales fluidly to support their growth. Our customers include Deutsche Telekom, Viaplay, Fox, Disney, NBC, Paramount+, and many others. Our Site Reliability Engineering (SRE) team is at the heart of our mission to deliver seamless and robust services to our users. We're a distributed team of engineers with diverse skillsets who thrive on solving complex challenges and driving innovation with a focus on improving observability and reducing toil.

Job Description

Core Responsibilities

• Analyzes and forecasts system capacity requirements to ensure scalability and performance for high-profile events.
• Participate in incident response efforts, conduct post-incident reviews, and implement corrective actions and improvements to monitoring.
• Develop and maintain monitors and alerts across all services.
• Optimize system performance through tuning and configuration adjustments.
• Develop and maintain disaster recovery plans and procedures to ensure business continuity.
• Create and maintain comprehensive documentation for systems, processes, and procedures.
• Monitor and optimize cloud infrastructure to ensure efficient resource utilization.
• Identify opportunities for automation and implement solutions to reduce manual intervention.
• Work closely with cross-functional teams to align on goals and deliver high-quality solutions.
• Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.
• Consistently exercises independent judgment and discretion in matters of significance.
• Shows regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.

About You

Our people are the most important part of our business. We are fundamentally looking for forward-thinking, enthusiastic problem solvers. People who love a challenge, constantly evaluate and question, and, above all, love to ship a product that solves real problems. While these characteristics outweigh any specific technical skills, you should be able to demonstrate some of the following:

• An understanding of wider operational performance factors influenced by the underlying infrastructure workload, such as server platforms, databases and networking.
• A strong drive to be a 'detective' and understand why things are working (or not working) as they should, in other words, a passion for detail and an investigative nature.
• The ability to proactively diagnose problems using your holistic knowledge-set – and then get busy with coding a permanent fix, rewriting a process or working with third parties to ensure that lessons are learned, and problems never recur.
• A vision of automation as an opportunity to overcome scale challenges, and a flexible approach to technologies.

Must Have Skills:

• Strong knowledge of cloud platforms (e.g., AWS, GCP, Azure).
• Proficiency in scripting languages (e.g., Python, Bash).
• Experience with infrastructure-as-code tools (e.g., Terraform, Ansible).
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Experience with monitoring tools (e.g., Datadog, Splunk)
• Experience with Database performance monitoring and tuning (e.g., NoSQL, SQL)
• Experience with Kubernetes performance monitoring and tuning
• Excellent problem-solving skills and attention to detail.
• Effective communication and collaboration skills.

Desirable Skills:

• CI/CD pipeline management
• Cloud Cost Optimization
• Automating deployment processes
• Front-end development (e.g., React)

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Reliability Analysis, Reliability Engineering, Site Reliability Engineering

Primary Location Pay Range: $104,431.52 - $156,647.28 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience 5-7 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.