International Coordinator

POSITION PURPOSE AND SCOPE:

Serve as the primary coordination point between U.S. headquarters and international markets, ensuring that communication, product launches, regulatory requests, marketing activities, logistics matters, and operational issues are routed to the appropriate internal owners, tracked, and followed through to completion.

The International Coordinator is responsible for coordination, communication, tracking, and escalation.

ESSENTIAL RESPONSIBILITIES:

International Communication & Issue Coordination

• Serve as the primary coordination point between U.S. departments and international markets, including Japan, Australia, and Europe.

• Gather complete information from the international market when an operational, system, payment, product, logistics, or other issue is reported.

• Identify the appropriate internal owner and forward the issue with the necessary details.

• Track the issue and follow up with the responsible department until resolution.

• Communicate status updates and final resolution back to the international market.

Product Launch & Registration Coordination

• Track international product launches and registration timelines

• Coordinate registration samples and registration documentation.

• Track COAs, COIs, formulas, specifications, artwork, and other required regulatory documents.

• Follow up with R&D, Regulatory, Purchasing, Production, Marketing, and other responsible departments on outstanding items.

• Communicate status and expected timelines to international markets.

EDUCATION/SKILLS:

• 1-3 years of experience in domestic/international coordination highly preferred, but not required.

• Bachelor's Degree in business, or a related field.

• fluent in Japanese.

• Proficiency in Microsoft Office, with advanced skills in Excel for data analysis.

• Excellent verbal and written communication skills to convey insights effectively.

• Ability to remain organized, detail-oriented, and deadline-driven.

• Must have the ability to communicate persuasively, both orally and in writing, with other managers, staff, and the public; must be mature, creative, highly motivated, resistant to stress, flexible, decisive, tactful, respectful, and use good judgment, and must have ability to establish and maintain effective relationships with supervisors, professional staff members, consultants, agencies, and distributors

PHYSICAL DEMANDS:

• Position is required to sit, stand, walk, stoop, bend, reach and kneel. Lift up to 25lbs.

WORK ENVIRONMENT:

• Noise, dust, lighting, temperature and physical/ergonomic hazards are typically of those usually found in an office environment.

Powered by JazzHR