Customer Account Specialist

The Customer Account Specialist is responsible for providing day‑to‑day sales and customer service support by accurately processing customer inquiries, orders, and purchase orders while ensuring timely communication and coordination across departments. This role manages assigned just‑in‑time (JIT) customer programs, maintains pricing updates, tracks product availability, and supports logistics and delivery requirements to meet customer expectations. The Inside Sales Coordinator serves as a key point of contact for customers, resolving issues, communicating changes, and ensuring adherence to company procedures. Through strong organization, attention to detail, teamwork, and proactive follow‑through, this position contributes to operational efficiency, customer satisfaction, and overall sales support initiatives. Essential Functions & Responsibilities Receives and processes customer inquiries and purchase orders via telephone and e‑mail; maintains customer accounts through various third‑party web platforms (including SPS Commerce, WebEDI, MercadoE, Syndigo, and FoodLogiQ), ensuring accurate and timely data entry of sales orders, pricing, delivery dates, and special instructions. Manages assigned JIT (just‑in‑time) customer programs, including maintaining standing orders, entering orders within strict order‑entry cutoff times, completing weekly pricing updates, and managing customer‑specific order requirements; follows through with warehouse and production teams to ensure product availability, communicates daily shorts, invoices, and truck dispatch time via email. Monitors and updates weekly pricing for assigned accounts and product lines, ensuring accuracy and alignment with current programs and promotions. Tracks product availability, back‑orders, substitutions, and discontinued items, and proactively communicates changes to customers and sales representatives. Sets and maintains standing transportation appointments for assigned customers. Coordinates closely with the Logistics Manager, warehouse, and transportation teams to ensure customers’ shipping, routing, and delivery requirements are met accurately and efficiently. Responds to customer inquiries and complaints, documents issues, and distributes to required staff to ensure timely resolution. Reports shorts, quality issues, and other pertinent customer concerns to Account Executives, National Business Development Manager, and local management. Reports on unusual or discontinued usage of items to Account Executives or National Business Development Manager and Merchandiser. Follows through with sample requests, special orders, and post‑invoicing procedures to ensure in‑house protocol is followed. Actively participates in sales meetings and training sessions to stay informed on current products, programs, and company initiatives. Embraces working together as a team and assists where needed. Ability to work overtime as required to meet customer expectations. Performs other duties as assigned. Work Environment / Physical Demands This job operates in an office, warehouse, and production environment. The role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. 90% of the time will be spent in an office environment lifting no more than 20 lbs on occasion. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Occasionally, the employee will be required to perform work in a refrigerated environment. Teamwork & Communication Listens well. Speaks effectively. Writes clearly. Participates in, accepts, and supports group decisions. Acknowledges the ideas and contribution of others. Works well with varied personalities and cultures. Contributes to a positive work environment. Planning & Organizing Self‑starter. Structured and productive in work habits. Manages time well and meets deadlines. Works with a sense of urgency. Sees things through to completion. Demonstrates flexibility in responding to unexpected demands. Problem‑solving & Decision‑making Ability to break down a situation into smaller pieces to identify key issues. Makes good decisions independently. Balances short‑ and long‑term considerations. Able to cope with setbacks and unexpected challenges with energy. Proposes ideas or actions that improve work effectiveness. Finds fresh solutions to issues. Leadership & Initiative Forms insights into the business. Sees the future. Seeks new possibilities. Drives change. Chooses and communicates a vision and direction. Inspires others. Demonstrates passion for winning. Sets ambitious standards. Focuses on key decisions and activities. Makes measured decisions. Organizes self’s achievement of objectives with a clear plan. Able to work effectively using objectives, metrics, routines, as well as coaching and training to deliver results through others. Builds Organization Capability Develops people and organizations (leadership & environment, people & skills, knowledge & systems, processes & tools, metrics). Builds aligned teams. Creates frameworks for decision‑making, empowering the organization. Focuses on efficiency and effectiveness. Manages talent actively. Plans for needed talent. Develops self. Creates a development environment for others. Emphasizes reward and retention. Sierra Meat and Seafood believes that each employee makes a significant contribution to the success of the company. The contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline the responsibilities but is not limited to such responsibilities. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Education, Training and Skills Required High School Diploma or Equivalent Good communication skills and the ability to work well with people are essential. 2 years of experience providing customer service in an office setting Intermediate computer skills – Microsoft Office Suite 1 year of food manufacturing experience preferred #J-18808-Ljbffr Armand Agra