Systems Engineer

It’s truly an exciting time at Novatech! We’re growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team.Novatech is a nationwide business technology provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions. We call this unified solution portfolio, The Novatech Managed Office.Bring your career to Novatech and join our incredible team of Managed Office Experts. Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.Our Systems Engineer team takes escalations from the Systems Specialist team and interface with vendors, primary contacts and the clients' IT Staff. The Systems Engineer role troubleshoots at the server and application levels often affecting the client's entire environment. Systems Engineers are tenacious in problem solving and take pride in bringing tough issues to a final and effective resolution in quick fashion.Candidates must demonstrate exceptional customer service skills and technical expertise while supporting our customers’ networking infrastructure, servers, hardware, and line of business applications. Supported networks will be Microsoft-based both on customer sites and hosted customer environments in our datacenter.Qualified candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.Your Job:Troubleshoot live production server environmentsBusiness application troubleshootingIncident resolutionUnderstanding and troubleshooting problem/incidentDocumenting resolution of incidentDetermining incident root causeMaking recommendations and defining action plansMentoring Sharing Best Practice knowledge and lessons learnedAssisting and providing guidance to peersAssisting in the improving the overall customer service experienceYou’re Good at:Technical and analytical workQuickly and intuitively troubleshooting and solving problemsProviding exceptional customer servicePaying attention to the detailsEstablishing priorities, working independently and completing objectives without supervisionBuilding and maintaining business partnerships via telephone and deskside supportProfessional communication including oral and written skillsSelf-motivated to accomplish team goalsYou Have:Managed Service Provider experience a mustCertifications in Windows, Dell, VMware and Fortinet topologies is highly desired5+ years currently working in a core technical area8+ years' experience in an IT departmentExperience troubleshooting general network topologiesExperience with site-to-site field workExperience with the following technologies: Microsoft RDS, Microsoft Windows Client, and Microsoft ServerOperating Systems, 3rd party business applicationsExcellent analytical skills and problem-solving abilitiesExcellent professional communication skills including excellent oral and written skillsNovatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.Market competitive salary based upon experience.Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.401(k) plan with matching company contributionGenerous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave$300 per year to contribute to achieving your personal wellness and fitness goals.Employee Recognition ProgramsNovatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.Job SummaryRequisition Number: SYSTE001647Job Category: Information TechnologySchedule: Full-Time