Teller II

Job Description

WHITEFISH CREDIT UNION

Position Title: Teller II Organizational Relationships: Report to Head Teller or Branch Manager Supervisory Responsibilities: None General Function: Serve as first contact for all Members seeking withdrawal, deposit and payment services. Troubleshoot minor Member problems and concerns and oversee and balance cash drawer. Assist Head Teller as needed. Position Functions: Create positive and proactive relationships with all Members. Smile at all Members and call all Members by name when possible. Serve the Member standing in front of you first; answer the phone second; work on side tasks/projects third. File maintenance privileges. Open, close and File Maintain General Member accounts, including opening, closing and revising multiple share types such as Sub-Savings, Online Checking and IRAs. Serve as role model for Teller I employees. Support the learning process of Teller I employees in the areas of member service, policies and procedures, and products and services. Resolve minor member complaints and issues that do not need the immediate attention and oversight of a Head Teller or Branch Manager. Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Follow check handling procedures in order to properly validate the negotiability of checks presented at the Teller window. Exercise discretion to add, modify or remove check holds placed on Member accounts based on proficient understanding of the Whitefish Credit Union check hold policy. Enter Members' transactions into computers in order to record transactions and issue computer-generated receipts. Verify Member’s identity before providing information or performing transactions, as well as update Member information as needed, such as address and phone number changes. Talk to Members about, and answer questions about, loan balances, interest calculations and dividend rates. Possess and maintain a thorough understanding of Whitefish Credit Union’s products, services, and promotions; consistently identify Member needs and provide the appropriate information and resources required to meet those needs. Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for further processing. Identify and resolve transaction mistakes when debits and credits do not balance by following specified procedures. Receive and verify correct mortgage and loan payments, verifying payment dates, payment amounts due, late fees and correct account and / or loan. Contact Members with questions regarding mail and night drop transactions. Resolve problems or discrepancies concerning Members' accounts. Allow Members access to Safety Deposit Boxes, following specified procedures. Assist Vault Teller by counting money from bank vault, to ensure cash balances stated by the Vault Teller are correct. Order a supply of cash to meet daily needs, in accordance with procedural amounts. Receive and count daily inventories of cash before entering drawer. Compose and mail Member correspondence related to issues such as discrepancies and outstanding unpaid items. Obtain Canadian exchange rates and calculate accordingly. Assist other Tellers by answering questions, solving problems and helping with complex work-related matters such as trouble shooting drawer variances. Perform higher risk transactions without requiring teller transaction overrides. Support all other departments as needed (I.E., processing EFT wires, delivering loan paperwork to the proper department, etc.). Report to work on time and as scheduled. Perform other duties as assigned. Position Requirements: Strong mathematical skills. Ability to handle and process large monetary denominations. Ability and willingness to travel to and work in other offices. Willingness to become a bonded and certified Public Notary. Demonstrated proficiency at Teller I skills, responsibilities, and regulatory knowledge. Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential. Ability and willingness to interact calmly and professionally with people from all backgrounds. #J-18808-Ljbffr WHITEFISH CREDIT UNION ASSOCIATION