Pro Shop Manager

Pro Shop Manager

American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member. Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it's a place where relationships grow, traditions thrive, and everyone is part of the community.

Job Purpose

The Pro Shop Manager leads all golf shop operations. This includes sales, guest service, staff supervision, and support for daily course activities. The role also ensures company rules and standards are followed across the facility.

Responsibilities

• Greet and check in members and guests
• Sell merchandise and process payments
• Manage reservations for tee times and services
• Maintain inventory and keep the shop clean and organized
• Train, schedule, and lead pro shop, range, and cart staff
• Handle guest concerns and help resolve service issues
• Follow company rules for cash handling and closing duties
• Support the General Manager and lead the team when they are away
• Assist with staff meetings and communication
• Other duties as assigned

Qualifications

• 12 years in customer service, ideally golf, hospitality, or entertainment
• Ability to work a flexible schedule
• Strong communication and interpersonal skills
• Comfortable handling cash and card transactions
• Ability to work independently and in a fast-paced setting
• Knowledge of golf operations is a plus
• High school diploma or GED required

Working Conditions

• Work schedules vary based on business needs and include evenings, weekends, and holidays.
• This role involves standing or walking for long periods and lifting up to 50 lbs.
• Some climbing, bending, and reaching may be required. Vision needs include near, far, color, and peripheral focus.
• Reasonable accommodations are available for individuals with disabilities.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.