Senior Site Reliability Engineer

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!This job is responsible for partnering with leaders across engineering and technology to define objective reliability goals for services. Key responsibilities include composing observability designs through instrumentation and dashboards, identifying root causes of complex/impactful issues, partnering with cross functional teams to deliver sustainable design patterns, and driving early adoption of non-functional production support requirements. Job expectations include automating services to improve reliability and efficiency and influencing a culture of innovation and continuous improvement.Position Summary:The Senior GCP Site Reliability Engineer acts as an advanced senior individual contributor responsible for designing, implementing, and maturing reliability engineering capabilities. The role focuses on complex technical problem solving, reliability architecture, automation strategy, observability maturity, platform resiliency, and operational excellence. The ideal candidate can operate across both strategy and execution: defining patterns, building automation, mentoring engineers, resolving hard platform issues, and driving long-term reliability improvements.Key Responsibilities:Serve as a senior technical authority for GCP platform reliability, resiliency, observability, automation, and production readinessDesign and implement advanced reliability patterns for Azure landing zones, private networking, DNS, firewalls, regional resiliency, service health checks, and workload onboardingLead complex platform reliability initiatives such as secondary-region readiness, egress/ingress observability, private DNS resolver monitoring, GenAI platform health checks, and enterprise dashboard automationDefine and mature SLIs, SLOs, reliability indicators, alerting standards, and service health reporting for Azure platform servicesDevelop reusable Terraform modules, automation frameworks, and CI/CD patterns that improve consistency, compliance, and operational qualityDrive observability improvements using Log Analytics, Dynatrace, Resource Graph, dashboards, and enterprise monitoring toolsIdentify systemic reliability risks and translate them into engineering roadmaps, remediation plans, automation opportunities, and operational controlsLead deep technical investigations for major incidents, recurring problems, platform defects, or service degradation eventsPartner with security and governance teams to integrate IAM, policy-as-code, vulnerability remediation, control validation, and audit readiness into Azure platform operationsProvide technical design input for new Azure services and workloads to ensure operational readiness before production adoptionMentor SRE engineers and raise the technical bar for automation, troubleshooting, documentation, resiliency design, and production supportCreate executive-ready technical summaries, reliability narratives, and recommendations for leadership reviewEstablish reusable standards for runbooks, dashboards, health checks, problem records, post-incident reviews, and production-readiness gatesDesigns solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring interventionDevelops software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliabilityPartners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibilityIdentifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliabilityAssesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designsEngages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigationsCollaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they supportsee position summary required/desired qualificationsRequired Qualifications:4+ years of experience in cloud infrastructure engineering, platform engineering, or cloud operations, with exposure to Google Cloud Platform (GCP)Strong hands-on experience with Infrastructure as Code (IaC), including practical use of Terraform or Terraform Enterprise for infrastructure provisioningSolid understanding of software engineering fundamentals, including version control, code quality, and basic testing practices for infrastructure codeExperience developing and maintaining Terraform modules and infrastructure configurations to support automated cloud environmentsFamiliarity with CI/CD pipelines for infrastructure deployment, including automated build, test, and release processesWorking knowledge of DevSecOps practices, including integrating security and compliance checks into automated workflowsGood understanding of GCP services and cloud architecture fundamentals, including networking (VPCs, IAM, load balancing)Exposure to policy-as-code, governance, and compliance requirements in enterprise environmentsExperience supporting automation and standardization efforts to improve consistency and efficiency in cloud deploymentsUnderstanding of monitoring, logging, and observability tools to support system reliability and performanceHands-on experience with incident response, troubleshooting, and root cause analysis in cloud or distributed systemsDesired Qualifications:Ability to collaborate effectively with engineering, architecture, and security teams to support reliable and secure platform operationsStrong problem-solving and analytical skills, with the ability to diagnose and resolve infrastructure issuesEffective communication skills, with the ability to work within cross-functional teams and document technical solutions clearlyInterest in learning and applying emerging technologies and automation techniques (including AI/ML where applicable) to improve platform reliabilitySkills:ArchitectureCollaborationInnovative ThinkingResult OrientationSolution DesignAdaptabilityAnalytical ThinkingInfluenceStakeholder ManagementTechnical Strategy DevelopmentShift:1st shift (United States of America)Hours Per Week: 40Pay Transparency detailsUS - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)Pay and benefits informationPay range$152,600.00 - $191,500.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.SummaryLocation: Jersey City; Charlotte; PlanoType: Full time