Field Service Engineer

Description


Travel: 100% field-based role, with time split approximately 50/50 between supporting the North Carolina customer site and traveling to support other customers regionally, domestically, and internationally.

Position Description:

Apply advanced technical knowledge to troubleshoot, analyze, and resolve complex semiconductor wet processing equipment issues. Performs system integration, startup, commissioning, and qualification of sophisticated automated wet bench systems. Provides expert technical consultation to customers and exercises independent judgment in developing solutions to non-routine technical challenges.

• Analyze complex system failures using advanced diagnostic techniques and engineering principles
• Interpret technical specifications, P&IDs, electrical schematics, and engineering drawings to diagnose non-routine problems
• Apply engineering knowledge to develop innovative solutions for equipment modifications and process improvements
• Exercise discretion and independent judgment in determining root causes and implementing corrective actions
• Lead startup and qualification of complex automated wet bench systems worth 500K-5M+
• Program and troubleshoot PLC systems using ladder logic and advanced control algorithms
• Validate system performance against SEMI standards and customer specifications
• Make critical decisions regarding system configurations and process parameters
• Serve as primary technical consultant to customers on equipment operation and optimization
• Develop and deliver customized training programs based on customer needs assessment
• Provide expert recommendations on equipment upgrades, retrofits, and process improvements
• Manage technical aspects of service contracts and project scope
• Create technical reports analyzing equipment performance and recommending design improvements
• Document engineering changes and contribute to design enhancement initiatives
• Develop standard operating procedures and best practices based on field experience
• Collaborate with engineering teams to improve product design based on field insights
• Perform point-to-point wiring and soldering according to engineering specifications
• Assemble and bundle electrical wiring in organized, accessible manner with proper labeling
• Install and assemble valves, fittings, and plumbing components to achieve leak-tight connections
• Weld various plastic materials including PVC-C, PVDF, and Halar using specialized techniques
• Identify and work with electrical components including relays, controllers, switches, motors, pumps, drives
• Operate power tools safely including drill motors, soldering equipment, multi-meters, crimpers, stud weld guns
• Accurately wand time and materials in Global Shop system
• Maintain clear communication channels between customers and factory personnel
• Document all service activities, schematic changes, and blueprint modifications
• Follow all company procedures for service documentation and reporting 27. Responsible for other duties and tasks as assigned and, in some circumstances, may be completely unrelated to this position

Must-Have Skills, Experience, and Education:

• Associate Science degree in Engineering, Technology, Electronics, Semiconductor Manufacturing, or related technical field; OR Bachelor's degree in Engineering (Mechanical, Electrical, Chemical), Mathematics, Chemistry, or related scientific field;

• OR Equivalent combination of specialized technical education and extensive field experience in semiconductor equipment, automation systems, or precision manufacturing (minimum 5 years)

Nice-to-Have Skills, Experience, and Education:

• Bachelor's degree or higher in Engineering or related scientific discipline
• Experience with semiconductor processing equipment, PLCs, or automated systems
• Professional certifications or specialized training in relevant technical areas