Traveling Orthodontic Scheduling Coordinator

We Are 42 North Dental Built by dentists for dentists, we continually raise the bar for what's possible in the practice of dentistry by delivering healthy, confident smiles for life. With our roots in Boston, the best-in-the-nation healthcare hub, we are uniquely positioned to partner with preeminent healthcare solution providers to test and launch new treatments, technologies, and add new specialties and services. It is all part of our mission to chart a bold new course for the practice of dentistry. Our name refers to the latitude of Boston, MA, where we put down roots over 40 years ago. Boston is known as the City of Firsts, where innovation, collaboration, and excellence come together. These key building blocks are the foundation of any great healthcare organization. Why You'll Love this Traveling Orthodontic Scheduling Coordinator Job! The Part-Time Orthodontic Scheduling Coordinator will work with the marketing and operations teams to successfully book new and existing patient appointments through outbound and inbound call management, email, chat, and other communication channels. The Coordinator will take responsibility for working with the individual practices to develop best practices and maximize the results from new patient and patient reactivation marketing efforts. This role will travel to the following locations: Malden, Brighton, Newton, and West Roxbury. Responsibilities: Schedule appointments for patients through both inbound and outbound calling Answer phones, make calls, send emails, follow up on requests, utilize online chat, and work with the individual practices to schedule new appointment requests Be comfortable with individual doctor and practice scheduling protocols, insurances, general and specialty services, offers, and pricing to create an exceptional patient experience and first impression with new patients Work with practices to improve the booking rates for online appointment requests When time permits, take on specific challenges like filling out hygiene schedules or recapturing missed appointments Look for new ways to drive business results Work with the Director to set goals and track results for all call center activities Help practices in situations where patient appointments need to be rescheduled due to doctor availability or facility crisis Work with the marketing team to build a patient base for newly-built practices Coordinate schedules with clinical and management staff at new location Help with other reasonably related duties as assigned by Director Skills & Qualifications: Minimum two years of experience in telemarketing, customer service and/or related clinical environment Dental experience strongly preferred Working knowledge of medical or dental terminology and insurance Experience with QDW or another Dental Practice Management software a plus Proven ability to handle confidential and sensitive information (HIPAA) Strong communication and phone skills Good customer service skills Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds Proven ability to handle a \"call center\" environment: work quickly and multi-task Good judgment to handle calls appropriately and deal with challenging patients and doctors High School or GED required. Associate's Degree or related healthcare certification preferred When you join 42 North Dental, you will be part of a team that always has your back and trusts your expertise. If you want to make a meaningful impact on patients' lives Hourly Rate: $23 USD - $26 USD Disclosures 42NDC values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 42NDC is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, including family medical history, or any protected category prohibited by local, state, or federal laws. #J-18808-Ljbffr 42 North Dental