Optometric Assistant
$17 - $25.5 per hourVisionworks
Summary
The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.
Pay Class
Full Time
Pay Rate
$17 to $25.50 per hour
Essential Responsibilities
- Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
- Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
- For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to:
- Pre-testing and specialty testing and accurately documenting results in EMR
- Initiate remote technician and remote doctor video conferencing
- Assist remote doctor and remote technician to complete additional testing required for a remote exam
- After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
- Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
- Preauthorize insurance in accordance with standard operating procedures.
- In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.
- Maintain patient flow to allow for doctor effectiveness.
- Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
- Maintain complete and accurate patient records according to Company
Vacancy posted 4 hours ago
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