Wellness Practice Operations Lead

Practice Manager About Us At Hotze Health & Wellness Center, we believe people deserve a personalized path to better health and vitality. We are a cash-based practice, which allows us to focus on each individual's needs rather than the restrictions of insurance requirements. Our approach emphasizes natural, restorative solutions that help people regain energy, balance, and quality of life-without unnecessary reliance on pharmaceutical drugs. We refer to the people we serve as guests rather than patients. This is intentional: we want the experience here to feel welcoming, respectful, and comfortable-more like being cared for in a hospitality setting than a conventional medical office. Job Description The Practice Administrator is responsible for leading and directing the nursing and medical support team to ensure maximum results are achieved while providing exceptional guest service. Responsibilities include, but are not limited to staffing, scheduling, training, coaching, skill development, process improvement, reporting, and program development and implementation. Essential Duties & Responsibilities Drive operational excellence by identifying and implementing solutions that enhance guest experience, efficiency, and productivity. Work to achieve financial targets, with focus on ongoing care, ancillary services, and membership growth. Oversee staffing strategy and guest scheduling to ensure optimal resource utilization and exceptional service delivery. Lead medical team performance by setting quarterly priorities, facilitating accountability, and reporting on progress. Supervise and develop medical practice staff, including routine 1:1 meetings and performance evaluations. Coordinate implementation of new treatment offerings. Oversee guest service resolution to ensure alignment with organizational standards. Develop, implement, and maintain office policies, procedures, and regulatory compliance standards. Manage practice financial operations including budget adherence and invoice oversight. Lead daily huddles and participate in weekly provider meetings. NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. 30-90 Day Action Plan The expectations of a 30-90 Day Action plan will be discussed with the President upon beginning employment. A draft of this plan will be created by the Practice Administrator after the first week of orientation/observation and submitted to the President. This drafted action plan will be discussed with the President and formalized together during weekly mentoring meetings. Typical Work Hours: Monday – Thursday 7:30 a.m. to 5:15 p.m. Friday 7:30 a.m. to 12:30 p.m. CLASSIFICATION : Exempt SUPERVISORY RESPONSIBILITY : Number of Employees supervised: approximately 20 POSITION REPORTS TO : President #J-18808-Ljbffr Hotze Health & Wellnes Center