IT/Digital Program Management Lead

Job Description

Job Description

The IT Project Manager IV leads the delivery of complex, multi-project IT initiatives and programs, ensuring successful execution across scope, schedule, budget, quality, and stakeholder outcomes. This role serves as a senior technical project leader responsible for driving delivery excellence across multiple digital initiatives while partnering with Digital Services and PMO leadership to support consistent practices and operational maturity.

This individual must possess a strong technical understanding of delivering digital solutions across multiple technology platforms and be capable of balancing strategic coordination with hands-on operational execution to help mature Digital Services into a more scalable, predictable, and cohesive function. In addition, the ideal candidate is also highly collaborative, operationally minded, organized, and comfortable working in matrixed environments without direct authority.

ESSENTIAL JOB FUNCTIONS:
Program & Delivery Leadership
• Lead delivery of a large, complex IT project or multiple concurrent projects, ensuring alignment with client and organizational objectives
• Drive financial management of IT projects, including budget oversight, forecasting, burn rate tracking, and cost-to-complete analysis
• Serve as the primary escalation point for delivery risks, ensuring proactive mitigation and executive visibility
• Ensure delivery outcomes meet technical, contractual, and quality expectations across all initiatives
• Lead cross-functional teams to ensure effective decision-making, coordination, and execution across technical and operational stakeholders
• Improve cross-functional communication, visibility, and coordination across projects, initiatives, and teams.
Resource & Capacity Management
• Coach and mentor Digital Services staff on IT PMO best practices, delivery governance, operational discipline, documentation standards, project coordination, and sustainable delivery practices to strengthen overall organizational maturity and execution consistency.
• Maintain visibility into resource allocations, utilization, staffing needs, workload distribution, and future capacity requirements across the Digital Services portfolio.
• Support workload balancing and sustainable staffing practices to improve utilization, reduce fragmentation, and minimize burnout risks.
• Assist leadership with staffing coordination, resource planning, contractor needs, and future hiring visibility.
Digital PM Process Improvement & Governance
• Lead certification and re-certification initiatives for applicable quality and process maturity frameworks (e.g., ISO 9001, CMMI), including readiness planning, documentation management, audit preparation, evidence collection, stakeholder engagement, corrective action management, and continuous improvement activities.
• Introduce and operationalize IT PMO best practices, governance approaches, and delivery management standards across the Digital Services function.
• Develop and maintain SOPs, workflows, templates, operational guidance, and reporting processes that improve consistency and operational maturity.
• Stand up intake, prioritization, reporting, governance, dependency management, and risk management practices across Digital Services initiatives.
• Establish operational rhythms and governance practices that improve accountability, transparency, and execution discipline.
Documentation, Traceability & Operational Quality
• Define and reinforce standards for project artifacts, technical documentation, implementation records, and delivery traceability across Digital Services projects.
• Conduct routine quality and compliance reviews to ensure documentation, records, and project deliverables are accurate, complete, current, and aligned with operational standards.
• Support stronger knowledge management, operational continuity, and delivery resilience through improved documentation practices and traceability standards.
Team Enablement & Operational Support
• Help strengthen Digital Services as a cohesive and collaborative function through improved coordination, communication, transparency, and operational support.
• Partner with Digital Services and PMO leadership to share best practices and lessons learned from program delivery
• Support leadership in improving delivery sustainability, team effectiveness, and operational visibility across the portfolio.
• Contribute operational insights, portfolio reporting, and staffing visibility that support informed leadership decision-making

MINIMUM JOB QUALIFICATIONS:
Education: Bachelor’s degree in information technology, computer science or related technology field. PMP and ScrumMaster certification required.

Experience: 10+ years of program or project management experience supporting enterprise IT, digital transformation, software development, or technology delivery initiatives including experience supporting government programs involving cross-functional coordination among government SMEs, technical teams, operational stakeholders, and leadership. 10 years of experience supporting the delivery of digital solutions across multiple technology platforms. 10+ years of experience working within Agile delivery environments and overseeing governance materials including project plans, status reports, executive briefings, meeting minutes, and risk registers etc.

Knowledge: Advanced knowledge of IT project and program management best practices; Strong understanding of software delivery lifecycles, system implementation, and digital solution delivery; Working knowledge of PMO governance, reporting, and delivery standards; and Execution oversight within matrixed environments.

Competencies: Strong communication, stakeholder management, analytical, and organizational skills, with proficiency in enterprise delivery and resource management tools such as Confluence, Jira, Smartsheet etc.

Location: May vary based upon assignment
Security Clearance: May vary based upon assignment
Physical Requirements:
• Extended Computer Use: Ability to sit for extended periods and operate a computer keyboard and mouse
• Vision: Must be able to see and read computer screens and printed materials
• Dexterity: Capable of using hands and fingers to operate equipment and perform tasks requiring precision
• Communication: Able to effectively communicate verbally and in writing with team members and stakeholders
• Mobility: Occasionally required to stand, walk, reach, and bend to access office equipment and attend meetings
• Lifting: Ability to lift and carry up to 25 pounds for short distances
• Sensory Abilities: Must be able to perceive and interact with the environment using hearing and speaking skills
• Work Environment: Primarily works in a typical office environment, with exposure to computer screens and moderate noise levels
PREFERRED JOB QUALIFICATIONS:
Education: Master’s degree in a related field. CMMI Associate certification.

Experience: Experience managing IT project portfolios or programs exceeding $5,000,000 in total budget. Demonstrated ability to develop and implement strategic initiatives. Experience leading and supervising teams of five or more staff members.

OTHER DUTIES AS ASSIGNED:
These requirements are not the exclusive standards for this position and will not be the sole basis for any subsequent employee evaluations. The Project Coordinator will follow any other instructions and perform any other related duties as may be required by the supervisor.
This position is subject to availability of funds and to any and all restrictions contained in the contract or contracts that provide funding for this position.

APPLICATION INFORMATION:

If you meet the minimum requirements for this position, please click on the "Apply" link posted below and complete the application. Please include cover letter, resume, and at least (3) professional references.

Our company is an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO" poster at EEOPost.pdf. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on ziprecruiter.com and let us know the nature of your request and your contact information.