Junior IT Operations & Support Specialist

Job Description Job Description Job Description Junior IT Operations & Support Specialist Arlington, VA | Onsite | Full Time Position Overview Crown Innovations is seeking a customer focused and technically capable Junior IT Operations & Support Specialist to provide day-to-day technology support for approximately 275 employees across the organization. This position serves as the primary internal point of contact for common end user technology issues involving computers, mobile devices, printers, Microsoft and Apple environments, network connectivity, user access, business applications, office telecommunications, and endpoint systems. The Junior IT Operations & Support Specialist will manage and monitor Crown's internal help desk and ticketing process, troubleshoot hardware and software issues, support Microsoft 365 and Microsoft Intune, assist with device deployment and configuration, and maintain accurate IT asset and device records. This role will work closely with Crown leadership and the company's third-party IT service provider. The selected individual will independently resolve routine and intermediate support issues while appropriately escalating infrastructure, network, cybersecurity, or other advanced technical matters to Crown's external IT provider and authorized leadership. This position requires more than technical aptitude. The successful candidate must be professional, responsive, approachable, and capable of communicating effectively with employees and leadership at all levels of the organization. Strong customer service, judgment, follow-though, and the ability to explain technical issues in clear, practical terms are essential. This role provides an excellent opportunity for an early career IT professional to build broad experience across endpoint management, Microsoft 365, user support, IT operations, telecommunications, and technology projects while working closely with experienced internal and external technical resources. Key Responsibilities Help Desk & User Support * Serve as the primary internal point of contact for employee technology support. * Manage and maintain the company's IT help desk and ticketing system. * Receive, prioritize, document, troubleshoot, and resolve technical support requests. * Provide timely in person, remote, and telephone based technical assistance. * Troubleshoot common hardware, software, application,