Business Office Bursar - Student Accounts Rep. I

Customer Service Representative

Customer service representative responsible for all activities relative to student account activity.

Bursar Office Mission: To provide courteous, quality billing and payment service while supporting the educational goals of Sacred Heart University through the implementation of policies and procedures in an effective and efficient manner.

Principal Duties & Responsibilities

• Assist population of 10K+ students/parents/customers courteously, politely and professionally via e-mail, phone and in-person.
• Effectively and efficiently respond to all customer inquiries and disputes while enforcing university policies and procedures in a respectful and professional manner.
• Analyze student accounts to advise/guide student/family to meet financial obligations (ex: billing statement, payment plan enrollment).
• Evaluate student account accuracy to authorize financial clearances for registration, graduation (diploma release), transcript release, etc.
• Maintain accurate records of customer interaction( directly with customer or indirectly through university communications).
• Enter/Review student overpayment ( credit balance vouchers), this include compliance with Title IV Federal Department of Education financial aid regulation.
• Address all customers in all capacities', courteously, politely and professionally with awareness of the confidential nature of the subject matter.
• Enforce University policies and procedures in a respectful and professional manner.
• Other duties as assigned.

Knowledge, Skills, Abilities, & Other Attributes

• Associate's degree required; Bachelor's degree preferred.
• Excellent customer service, effective communication (verbal/written) and interpersonal skills.
• Intermediate Microsoft Suite (primarily Excel and Outlook) skills.
• Higher Education work experience is a plus.
• Bi-lingual (English/Spanish/Other) a plus
• Team Player.
• Excellent attention to detail.
• Proficient at multi-tasking and prioritizing.
• Comprehensive analytical/math skills.
• Understanding and ability to use social media/end-user applications effectively.
• Exhibits initiative and problem-solving skills.

Unusual Working Conditions

Fast-paced and high-volume office.

Office hours: 8:30 AM to 4:30 PM, Monday through Friday.

This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.

Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.