Service Advisor

Job Description

Job Description

About Us: Join our family at Hometown Tire and Service, a third-generation automotive shop dedicated to providing the highest quality service and atmosphere in the industry. With a legacy of excellence spanning generations, we take pride in delivering exceptional automotive care to our customers. Our shop is thriving with activity, boasting a high car count and equipped with the latest shop equipment and specialty tools to ensure our technicians have everything they need to excel. We foster a positive and supportive shop culture where every team member is valued and encouraged to reach their full potential.

Job Description: We are seeking a dedicated Service Advisor to join our team of skilled professionals. As an integral member of our shop, you will play a key role in maintaining our reputation for excellence by providing top-notch service to our customers. With access to the highest quality equipment and tools, you will have the opportunity to showcase your expertise while contributing to our team's success.

• Greet customers warmly and ascertain their vehicle service needs.
• Provide accurate estimates for automotive repairs and services.
• Schedule appointments and manage the service workflow efficiently.
• Act as a liaison between customers and our technician team to ensure clear communication.
• Maintain detailed records of services performed, parts used, and customer interactions.
• Promote a positive shop culture by fostering teamwork, professionalism, and a commitment to excellence.

• Strong customer service skills with a focus on creating positive customer experiences.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Basic understanding of automotive maintenance and repair services.
• Proficiency with computer systems and software related to automotive repair.
• Valid driver's license and a clean driving record.

• Previous experience as a Service Advisor in an automotive setting.
• Familiarity with diagnostic tools and automotive repair terminology.

• Competitive wage commensurate with experience.
• Comprehensive benefits package including health insurance, dental insurance, vision insurance, and retirement savings plan.
• Lunch on Saturdays.
• Paid time off.
• Opportunities for career advancement and professional development.
• Supportive team environment with opportunities for collaboration and mentorship.

If you are a skilled Service Advisor looking for an exciting opportunity to join a third-generation shop committed to providing the best service and atmosphere in the industry, we want to hear from you! Please submit your resume and cover letter detailing your relevant experience and qualifications.

Hometown Tire and Service is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.