Collections Manager

Overview RIVO is growing—and we’re looking for a results-driven, people-first Collections Manager to lead a high-performing team and own a dynamic lending portfolio with exciting revenue expansion opportunities ahead. In this role, you’ll directly influence the company’s bottom line while building an engaged, accountable collections team that delivers strong results and exceptional customer experiences. If you’re a confident people leader who thrives on coaching, performance optimization, and continuous improvement in a fast-paced environment—we’d love to connect with you. What You’ll Do Drive Portfolio Performance Own daily operations of your assigned portfolio to meet or exceed collections revenue goals. Establish team quotas and strategies in partnership with senior leadership. Monitor performance, forecast results, and identify opportunities to improve outcomes. Analyze trends, metrics, and QA feedback to optimize team and individual performance. Lead & Develop Talent Build, coach, and inspire a high-performing collections team. Hire, onboard, train, and develop Team Leads and entry-level collectors. Set clear goals, deliver ongoing feedback, and conduct performance evaluations. Address performance issues and disciplinary actions with consistency and fairness. Improve Processes & Customer Experience Reduce delinquency and increase recovery through effective negotiation and payment strategies. Partner with cross-functional teams to improve systems, workflows, and communication. Ensure compliance with company policies and all collections-related regulatory standards. Resolve complex account issues while balancing company objectives and customer satisfaction. Qualifications What You Bring: 5+ years of progressive debt collection experience , including 2+ years in a managerial role , with a proven track record of meeting or exceeding portfolio and revenue targets. Demonstrated success in building, coaching, and leading high-performing collections teams in a fast-paced, goal-driven environment. Strong expertise in negotiation techniques, payment arrangements, and delinquency mitigation strategies that drive recovery while preserving customer relationships. Data-driven mindset with the ability to leverage KPIs, QA feedback, and performance reporting to identify trends, improve outcomes, and drive continuous improvement. Solid understanding of collections best practices and regulatory compliance within consumer lending environments. Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and comfort working in CRM and collections management systems. Clear, confident communicator with strong leadership presence and the ability to motivate teams to consistently deliver results. Company Benefits Optimal Work-Life Balance: Schedule with no evening or weekend work – enjoy weekends for personal time Childcare & Family Support: Up to $5,000 annually in childcare reimbursement and fertility treatment coverage Stay Fit for Free: Free weekly group workouts Company Events & Social Hours: Regular happy hours and company-wide events Parking & Commute Made Easy: Company-paid parking or MTS pass Dedicated Incentives: Attendance-based incentive opportunities Generous Time Off: Company-paid holidays and PTO Comprehensive Health Coverage: Medical, dental, and vision with blended cost shares 401(k) with Employer Matching We offer a comprehensive compensation and benefits package with a competitive base salary and variable incentives. On-target earnings (OTE) for this role are estimated between $70,304 and $110,000+ depending on education, experience, and other factors. Equal Opportunity Employer RIVO Holdings, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, citizenship status, disability, age, or any other characteristic protected by applicable law. #J-18808-Ljbffr RIVO Holdings, LLC